Summary

SCHEDULING CALL CENTER REPRESENTATIVE 

FULL TIME OPPORTUNITY

HOURS:  7:30AM-4:00PM

JOB SUMMARY: Performs centralized scheduling for a medical practice's physicians and mid-level providers across all locations. Receives all incoming calls to the central appointment line, answers and responds to all questions in a customer-friendly manner and directs all non-appointment calls to the appropriate location. Coordinates on-line appointment making and follow-up, and distributes patient information as needed.

ESSENTIAL FUNCTIONS:

Customer Service - As the first point of contact for virtually all the practice's patients, the Scheduling Center Representative is required to maintain a positive, friendly, and helpful attitude with patients at all times. Appointment Scheduling - The Scheduling Center Representative is responsible for scheduling and coordinating appointments for all the practice's physicians and mid-level providers across all identified locations. Referring Physicians - The Scheduling Center Representative is responsible for coordinating appointments coming into the practice from referring physicians. Registration - Referring Physicians The Scheduling Center Representative is responsible for coordinating appointments coming into the practice from referring physicians.

REQUIREMENTS: Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field. Experience: 1-3 years.

Additional Information

As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.