Our Company At-Heart Home Care & Hospice Overview Scheduler Virginia Beach, VA Full-time Monday - Friday Home Health Experience Preferred Are you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation. Read below for information on this opportunity and apply today! Benefits include: + Medical, dental and vision + Short- and long-term diability + Life insurance + Paid time off + 401k program + Flexible Spending Account + Employee Assistance Program + Vendor discounts Responsibilities The Scheduler is responsible for effective service delivery to clients, guiding, and directing Direct Support Professional (DSP) schedules. TheScheduler will assist with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist inproblem solving to strive for optimum outcomes. + Coordinates In-Home support services between DSPs and persons served + Participate in staff meetings with Branch Manager and other staff + Communicate with Management regarding situations needing special attention, any change of client's condition/needs, and anysituation that may require disciplinary action of staff + Ensures DSPs complete all required training + Assists with providing training as necessary + Assigns DSPs to schedules and appointments in a timely manner + Monitors attendance and punctuality of DSPs for service appointments + Maintains data integrity for all assigned, including templates, valid authorizations, time and attendance + Assumes on-call responsibility, and in the absence of appropriate staffing, may provide client direct care + Ensures home care services are in compliance with agency philosophy, policies and procedures, and in accordance with stateand federal licensing laws & regulations + Ensures submission of proper timekeeping and paperwork + Other duties as assigned Qualifications + Excellent customer service, communication, and problem solving skills + Must be able to function well under pressure, make decisions quickly and manage confidential information + High School Diploma + Valid driver's license and insurance + Two or more years of general office and computer experience + Solid experience working with the public, presenting a friendly, professional appearance while interacting with people About our Line of Business At At-Heart Home Care & Hospice, which achieved a 4.5 quality rating on CMS Home Health Compare, our primary ambition is to bring first-class care to the warmest and most serene environment possible: home. We provide the full spectrum of hospice and home health services, thoughtfully tailored to the individual needs of patients and families. As part of the BrightSpring Health Services family of brands, At-Heart Home Care & Hospice is grounded in a foundational commitment to provide exceptional patient care and champion our agency leadership and teams. We are proud to have expert clinicians and caregivers on our team. We are confident you will find purpose, meaning and a chance to make a positive impact from day one. For more information about At-Heart Home Care & Hospice, please visitwww.hearthchp.com. Follow us onFacebook (https://www.facebook.com/athearthomecare/) andTwitter (https://twitter.com/AtHeartVA) . ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com . Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information. Job LocationsUS-VA-VIRGINIA BEACH ID 2025-160624 Line of Business At-Heart Home Care & Hospice Position Type Full-Time