About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job title: SAS L2 Support 
Grade: 8
Location: Belgrade, Serbia

Position Summary & Key Areas of Responsibility 

Works closely with L1, and directly with customers/technicians (NCR or 3rd Party) on solving known issues with known solutions  
Works closely with L1, and directly with the customers/technicians to apply solutions on unusual problems  
Responds to unusual customer special requests 
May provide service to critical customer accounts or enhanced/ premium service accounts 
Provides direct remote resolution support 
Assesses the root cause of problems and informs customers on steps to resolve problems 
Coordinates engineer work assignments based on volume and availability; requires multiple resources in routinely complex assignments. 
Acts as mentor for Customer Care Representatives, Service Desk Agents L1 for managing workload and procedures. 
Handles planning and installation on critical customer accounts or enhanced / premium service accounts 
Applies diagnostic and troubleshooting scripts, protocols and related systems 
May develop resource planning and supervisory skills 
Develops and applies knowledge of: 
Call center procedures and troubleshooting protocols 
A small number of product domains or customer specialties 

Basic Qualifications  

12-18 months minimum experience in L1 role  
Finished technical certification for the specific customer within the team  
Advanced computer skills  
Mentoring abilities, training skills  
Good communication skills  
Relationship building skills; Excellent communication skills, verbal and written as well as listening skills 
Problem solving and analytical thinking  

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”