Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in SAP Customer at PwC will focus on providing consulting services for SAP Customer Relationship Management (CRM) applications. You will analyse client requirements, implement CRM software solutions, and provide training and support for seamless integration and utilisation of SAP CRM applications. Working in this area, you will enable clients to optimise customer relationship management processes, enhance customer satisfaction, and achieve their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Analyse and identify the linkages and interactions between the component parts of an entire system.Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.Develop skills outside your comfort zone, and encourage others to do the same.Effectively mentor others.Use the review of work as an opportunity to deepen the expertise of team members.Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Years of Experience – 9 to 12 years

Role Description

Collaborate with clients to understand their business requirements and design SAP FICA solutions to meet those requirementsLead or participate in the full lifecycle implementation of SAP FICA projects, including system configuration, testing, data migration, and end-user trainingCustomize SAP FICA functionality to align with the client's business processes and industry-specific requirementsProvide expert-level support and troubleshooting for SAP FICA issues, including analyzing and resolving system defects and performance problemsCollaborate with cross-functional teams, such as ABAP developers and functional consultants, to integrate SAP FICA with other SAP modules and external systemsStay up-to-date with the latest SAP FICA features, enhancements, and industry trends to provide recommendations for system improvements and optimizationsDevelop and maintain documentation, including functional specifications, system configurations, and user manuals

Requirements:

Bachelor’s degree in Computer Science, Information Systems, or a related fieldStrong experience in SAP FICA module implementation, configuration, and supportIn-depth knowledge of SAP FICA functionality, including contract accounting, invoicing, payments, collections, and dunning processesProficiency in SAP FICA integration with other SAP modules, such as SAP-BRIM, SAP FI-AP, SAP FI-AR, and SAP SDExperience with SAP FICA enhancements and customizations using SAP enhancement frameworks, such as BADI (Business Add-Ins) and BAPIs (Business Application Programming Interfaces)Ability to work independently and effectively manage multiple tasks and prioritiesExcellent problem-solving and analytical skills, with the ability to identify and resolve complex system issuesStrong communication and interpersonal skills to collaborate with clients, team members, and stakeholders at all levels

SAP FICA certification is preferred but not mandatory

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Consulting, Business Process Improvement, Business Process Modeling, Business Technology, Coaching and Feedback, Communication, Creativity, CRM Software, Customer Due Diligence, Customer Engagement, Customer Liaison, Customer Loyalty, Customer Management, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Customer Segmentation, Customer Service, Customer Service Management, Customer Success, Customer Transformation {+ 19 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

April 30, 2025