SAP Basis Service Delivery Manager
Lenovo
General Information Req # WD00070751 Career area: Information Technology Country/Region: China State: Tianjin City: 天津(Tianjin) Date: Friday, August 30, 2024 Working time: Full-time Additional Locations: * China - Tianjin - 天津(Tianjin) Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements
Additional Locations: * China - Tianjin - 天津(Tianjin) * China * China - Tianjin * China - Tianjin - 天津(Tianjin)
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements
工作内容:
1. 监控项目团队的交付进度和质量,带领交付团队完成SAP的项目实施以及团队的日常管理工作
2. 负责SAP Basis服务的日常运维并与主要利益相关者进行服务审查
3. 重大事件的协调、沟通和复盘;
4. 熟悉行业最佳实践,能独立出具整体解决方案,针对业务的核心需求,有较好的引导力;
5. 根据相关合同和SOW设计,部署和安排项目进度,支持和指导项目团队完成项目交付并获得客户的认可;
6. 在项目执行过程中与客户紧密联系,确保项目的顺利实施,并协助销售团队完成货款回收,建设性地处理客户投诉;
7. 协助销售团队完成投标阶段的投标准备、投标咨询、投标等工作,协助收集行业最新资讯,为SAP售前工作提供指导和建议;
8. 良好的领导力和沟通协调能力,能够确保并持续提高交付团队的入住率,规范项目方案和项目管理方法,制定成功的交付流程并顺利实施;
9. 良好定期组织会议,总结和汇报工作进度,根据政策控制项目成本预算,完成交付团队的绩效评估
任职要求:
1、具备良好的客户服务意识和跨团队沟通协调能力。
2、具备良好的沟通技能和团队管理能力
3、对ITIL有深刻的理解
4、5-10年的SAP相关从业经验,拥有1个以上超大型项目交付管理经验
5、本科及以上学历
6、良好的英语听说读写能力
Additional Locations: * China - Tianjin - 天津(Tianjin) * China * China - Tianjin * China - Tianjin - 天津(Tianjin)
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