Makati, Philippines
11 hours ago
Salesforce Business Analyst (Senior Associate)

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Finance

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

About the Role

Work closely with key stakeholders.Execute design and discovery workshops.Design Salesforce solutions using configuration and do data migrations.Customizations of Salesforce using Apex and Visualforce.Ensure and maintain quality.Work on projects focused on Salesforce/Force.com developmentDocument and analyze required information and dataPrepare requirements, specifications, business processes and recommendationsCommunicate project status to management, and elevate project concerns to appropriate internal project sponsorsElicit Functional Requirements through various communication channels, including face-to-faceCreation and delivery of requirements, planning documentation, features and functional specifications, business process flow design, and recommendations on scopeIdentify and document system deficiencies and recommend solutionsAccountable for certain project deliverables and documents as well as project outcomes and qualitySuccessfully complete systems configurationAccountable for certain project deliverables and documents to be presented to clientEnsure deliverables meet technical requirements as well as client expectationsDemonstrate understanding of how various issues affect the overall outcome of projectsManage and maintain a collaborative working relationship with clients and consistently deliver high-quality servicesHelp to ensure project(s) achieve their intended results. Bring forward recommendations on projects to achieve even greater resultsTrack and report project status to client and internal delivery and management teamsConsistently write business correspondence that is professional, thoughtful, effective, and grammatically correctImprovement to and maintenance of Business Analysis Practice Area process and templatesPrioritize multiple tasks effectivelyConsult with key client stakeholders and end users to gather and confirm business requirements.Partner with stakeholders to identify how business requirements can be delivered to ensure improved user experiences.Work with technical team members to test and verify custom solutions, integrations and migrations to ensure they meet the business requirements and the solutions are functioning per the stated design.Maintain a backlog of requests for new requirements, bug fixes and process enhancementsOffer suggestions and recommendations during all phases of the engagement to ensure the intent of business requirements is understood by all stakeholders.Work with clients and team members to develop and execute change managementFactilite cadence meetings with key stakeholders to review and prioritize backlog items

About You

You are likely a good fit with the following key attributes:

Degree holder (e.g. IT, Computer Science, Engineering, or related disciplines)Required skills: skilled in salesforce functional, design salesforce solutions, system configuration, exposed to any salesforce platforms e.g sales, service, experience, marketing cloudMinimum 3 to 5 years of relevant experience, ideally in Consulting related to salesforceMust have at least 2 salesforce certifications.Experienced in designing salesforce solutions, data migration, configuration.Can provide suggestions and recommendations during all phases of the engagement.Comfortable working with different nationalities and doing client facing.Open to work in Makati City, hybrid setup.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree

Certifications (if blank, certifications not specified)

Required Skills

Business Analysis, Business Requirements Elicitation, Requirements Gathering, Salesforce Commerce Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, Salesforce Platform

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

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