Job Title 

Sales Team Leader

Job Description

The key purpose of this role is to:  

Achieve Kaplan International sales objectives through managing a team of 4-6 sales advisors leading by example, to meet and exceed team targets and KPI’s 

Provide customers with an excellent experience of Kaplan International by leading, developing and coaching the team 

Contribute to promote a “Marvel” culture define for the seeking of a constant improvement of the team’s Standard Operational Procedures. 

Responsibilities 

There are three key areas of responsibility: 

 

1. To achieve Kaplan International sales objectives through: 
 

The day to day management and leadership of the sales team. 

Leading from the front – setting an example through excellent communication skills, positive approach and consistent performance 

Measures to assess sales effectiveness and efficiency will include: Leads, conversion rate, average rev per sale, cancellation rate and productivity KPIs and present results to the team and senior management on two separate meetings. 

           

2. To deliver excellent customer service through developing, coaching and managing a team that: 
 

Applies a needs-based approach to selling. Selecting the right Kaplan course to meet the customer’s requirements. Consultative selling. 

Provide daily, weekly monthly 121s to check and provide support with sales and productivity KPIs. 

Deliver regular call monitor activities and deliver a minimum of 1 call session per week per junior advisor and every two weeks for senior. 

Developing team members in line with their personal development plan 

Developing a high performance and fun team culture 

Planning schedules or shift patterns 

Ensuring HR guidelines set are adhered to in a fair and consistent manner 

Conducting counselling and disciplinary hearings 

Conducting sales advisor interviewing and selection 

Taking accountability for the team’s performance and morale 

Managing your own performance and personal development with your line manager 

Identifying/anticipating problems early and taking swift corrective action; alerting senior management where appropriate to any trends and issues that could affect the team performance and to work with them to address the issues 

Providing an efficient and flexible response to operational issues in order to maintain service levels and ensure customer satisfaction 

Actively put forward ideas and recommendations to continuously improve the customer experience and business performance 

Regular reports in Excel & Word summarising performance against key KPIs with recommendations to address any performance gaps 

Cooperate on the recruitment of new customer care and sales staff  

Train on product, services and skills to new sales advisors 

Take responsibility of the team when regional manager is away 
 

3. Contribute to promote a “Marvel” culture define for the seeking of a constant improvement of the team’s Standard Operational Procedures. 

Desirable Skills/Attributes 

Skills: 

Significant experience on a sales environment with proven results 

Excellent people management, communication and presentation skills 

Analytical and problem-solving skills 

Competent computer skills – Word, Excel and PowerPoint 

Strong organisation and time management skills 

Fluent in English and Spanish native 

Attributes: 

Results oriented. Proven track record of deliver sales quota 

Takes accountability and responsibility for team performance 

Quick learner. Quick to pick up and apply knowledge 

Resilient. Can quickly bounce back from setbacks.  Keeps positive and maintains focus on the end goal.  

Adaptable and flexible. Can cope well with change 

Efficient and organised 

Trustworthy, dependable and reliable 

Flexible approach to working, including shift working 

Customer Care: 

Customer driven 

Builds rapport quickly. Friendly and professional telephone manner 

Provides solutions based on identification and understanding of customer needs 

Takes ownership and accountability through to resolution 

Treat every customer with care and consideration irrespective of a sale or enquiry 

Culture: 

Builds a success culture within the team that is recognised in the industry as leading the way in customer service excellence 

Leads from the front – demonstrates by doing 

Actively puts forward ideas and recommendations to continuously improve the customer experience or business performance 

Passionate about Kaplan International product offering 

Displays a positive, can-do attitude 

Location

Bogotá, COL

Employee Type

Employee

Job Functional Area 

Sales & Customer Services

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.