Job Purpose

To support the Sales Department and relevant internal and external stakeholders; by providing pro-active prompt; efficient customer service whilst striving to increase corporate account base and achieve Organisational Objectives.

Job Outline

Support assigned Key Account Managers and Sales team in managing their corporate accounts thus being an active team member in achieving their assigned individual revenue targets.Provide support to assigned Sr. Sales Executives by visiting corporate accounts along with them during the Corporate Forums; provide information on new products; answer queries; and ensure that the issues raised at this forum are addressed and timely feedback is given to customers.Develop direct contacts with key persons in all corporate accounts handled by Sr. Sales Executive thus network effectively to promote and offer services of Emirates Airlines therefore increasing the corporate account database.Execute corporate account specific marketing and sales strategies in close liaison with the sales team; to capture maximum market share within the account thus position Emirates as a preferred carrier.Promote Skywards with all corporate accounts to build and retain brand loyalty.Provide timely feedback to Sales Manager so that corrective action can be taken if necessary.Execute agreed strategies to develop identified; key critical revenue generating market segments in close co-operation with Sales team; therefore creating more avenues of revenue generation through new corporate accounts (Market Segmentation).Consolidate market; competitive intelligence through various sources to maintain a leading competitive edge amongst competing carriers therefore continue to position Emirates as a preferred carrier.Develop and maintain corporate account database of all existing; new accounts for use in various marketing activities.Pro-actively prepare management reports to highlight Account performance and trends.Liaise with other departments to synergise sales processes and product updates.Actively and timely promotion of Emirates products; promotions and offers.Update on performance of various channel?s and segments performance and trends.Attend and support Emirates sponsored or Corporate events and ensure qualitative feedback and ROI (return on investment)Assist the sales team with development of customised product?s for each segment and channel for enhanced penetration and higher revenue growth.

Critical Competencies

Customer Service OrientationOrganising for ResultsAdaptability and InnovationInterpersonal AbilityProfessionalismInfluence and Negotiation

Job Purpose

To support the Sales Department and relevant internal and external stakeholders; by providing pro-active prompt; efficient customer service whilst striving to increase corporate account base and achieve Organisational Objectives.

Job Outline

Support assigned Key Account Managers and Sales team in managing their corporate accounts thus being an active team member in achieving their assigned individual revenue targets.Provide support to assigned Sr. Sales Executives by visiting corporate accounts along with them during the Corporate Forums; provide information on new products; answer queries; and ensure that the issues raised at this forum are addressed and timely feedback is given to customers.Develop direct contacts with key persons in all corporate accounts handled by Sr. Sales Executive thus network effectively to promote and offer services of Emirates Airlines therefore increasing the corporate account database.Execute corporate account specific marketing and sales strategies in close liaison with the sales team; to capture maximum market share within the account thus position Emirates as a preferred carrier.Promote Skywards with all corporate accounts to build and retain brand loyalty.Provide timely feedback to Sales Manager so that corrective action can be taken if necessary.Execute agreed strategies to develop identified; key critical revenue generating market segments in close co-operation with Sales team; therefore creating more avenues of revenue generation through new corporate accounts (Market Segmentation).Consolidate market; competitive intelligence through various sources to maintain a leading competitive edge amongst competing carriers therefore continue to position Emirates as a preferred carrier.Develop and maintain corporate account database of all existing; new accounts for use in various marketing activities.Pro-actively prepare management reports to highlight Account performance and trends.Liaise with other departments to synergise sales processes and product updates.Actively and timely promotion of Emirates products; promotions and offers.Update on performance of various channel?s and segments performance and trends.Attend and support Emirates sponsored or Corporate events and ensure qualitative feedback and ROI (return on investment)Assist the sales team with development of customised product?s for each segment and channel for enhanced penetration and higher revenue growth.

Critical Competencies

Customer Service OrientationOrganising for ResultsAdaptability and InnovationInterpersonal AbilityProfessionalismInfluence and Negotiation

Qualifications

12 Years schooling or equivalentPrevious experience in a recognised airline or travel agency.Must have completed the basic fare and ticketing course from a recognised institute/airline.Knowledge of fare construction and ticketing with good knowledge of Computerise Reservation System (CRS)/MARS/Galileo/Sabre and knowledge of MS Word/Excel and other PC systems.In depth knowledge of world geography.Must be proficient in English both written and oral.Must have good telephone skills.Outgoing personality with a flair of communication with internal/external customers from various cultures.Must be able to work independently within the defined framework whilst being a team player with strong marketing business acumen.

Experience

Commercial/Sales. Reservations/Ticketing 5 Years

Must have the right to live work in Iran.

Qualifications

12 Years schooling or equivalentPrevious experience in a recognised airline or travel agency.Must have completed the basic fare and ticketing course from a recognised institute/airline.Knowledge of fare construction and ticketing with good knowledge of Computerise Reservation System (CRS)/MARS/Galileo/Sabre and knowledge of MS Word/Excel and other PC systems.In depth knowledge of world geography.Must be proficient in English both written and oral.Must have good telephone skills.Outgoing personality with a flair of communication with internal/external customers from various cultures.Must be able to work independently within the defined framework whilst being a team player with strong marketing business acumen.

Experience

Commercial/Sales. Reservations/Ticketing 5 Years

Must have the right to live work in Iran.