Amplifon is the global leader in the hearing care retail industry. Since 1950 we’ve been changing the lives of millions of customers all around the world. And though we are a global company that’s constantly growing, we have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly challenge and improve the customer and employee experience. 

We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 20,300 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents. We attract, develop, and empower the most talented people to make more possible and demonstrate our values every day.

Life at Amplifon: 

Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career. Here you’ll find all the support, tools, and opportunities you need to grow, whether it’s through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

Location: Melbourne

We are looking for a Sales Support Coordinator reporting to Australia Sales Director. If you are driven by results and ready to take on a new challenge, apply today !

About the role:

The Sales Support Coordinator (SSC) has a critical role within the Sales function for providing generalist administrative and operational support to multiple stakeholders across the Amplifon and Bay Audio business. The SSC will support and/or action multiple activities at a Brand, Regional and Local level, taking direction from the Sales director to prepare, present and administer Sales team activities.

Key responsibilities:

Execute outreach monthly data report and action items requiring attention in a timely manner. Identify and/or report any discrepancies as detected. Create ad hoc and regular reporting in conjunction with the Sales Director Provide support to the Sales Director with general communication activities.  Kick off preparation – Taking carriage of regular meeting cadence. Organising agendas, presentations and material for all hands meetings.  Creating presentations to aid communication of messages and activities to the field team. Liaise with HR and/or Training team to ensure onboarding activities are actioned in a timely manner including but not limited to preparation of new hire welcome packs, supervision and training plans, computer set-up etc. Aid HR reporting and processes that affect the Field FTE, including administration of approvals to the Sales Director Assist the Sales Director and AM’s to Organise and action travel requirements as required and in line with Travel Policy. Monitor travel expenses against travel budget. Review and approve KM claims  Aid with administration of payments for the Sales Director and Field team. In collaboration with REX, review bonus payments queries from employees and identify discrepancies as recognised.  Proactively support the Sales director on Company processes to ensure approvals and processes are completed on time Review current processes regularly with Sales Director, ASD and AMs to ensure best practice and efficiency Provide general sales and administrative support to the Sales Director and Stores, including sharing a weekly progress update (nationally and by brand) with recommended actions for critical operational activities including but not limited to:  Liaise with regional SSC’s to provide insight into national audits of Personal Leave (Sick / Carer) for Client Advisors and Audiologists within the brands. Assist Associate Sales Director and/or Area Managers with audiology or screening scheduling emails, unavailable hours and potential for additional hours  Work in conjunction with the property team / AM’s and clinics on property related issues, chasing up of tickets etc Liaise with Business Development and/or Marketing team on coordinating national outreach or expo campaigns. Conduct monthly store audits to ensure Amplifon brand guidelines are adhered to and the store is complying to Amplifon standards. Assist in local event management activities including sourcing and securing venue for Amplifon sponsored events.

About You

The ideal candidate is customer centric with a passion for service excellence and experience in a highly administrative role in a fast-paced environment. 

At least 2 years’ experience in a multi-site administrative support role within the health industry Strong communications skills High proficiency using MS Office Suite Ability to create and interpret reporting through Excel  Ability to create and design presentations through PowerPoint Competent in using Service Now and FOX Demonstrated understanding of reporting and review of analytical data Proficiency in the use of Amplipay

What's in it for you? 

A day off to celebrate your Birthday! Yearly flu vaccinations Training, career, and learning development opportunities  Free access to our Employee Assistance Program Free Hearing Aids for you, 50% discount for immediate family members, and 30% for other family members and friends  Discounted Private Health Insurance and other benefits and products International career opportunities within the Amplifon Group globally

This is an amazing opportunity to truly partner with leaders to help drive business improvement while ensuring we don’t lose focus from our key asset – our people! If you’re ready for your next challenge, then APPLY NOW – our vibrant and fun HR team can’t wait to meet you!

As an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and backgrounds, including Indigenous Australians, to apply.