Country United Kingdom City LONDON Workplace location LONDON-TEN UPPER BANK STR(GBR) Domain Sales Type of contract Fixed term position Contract duration 2 Years Experience Minimum 3 years Context & Environment

The job holder reports directly to the Customer Service Manager and provides administrative support to the Sales teams, enabling the accurate and efficient process for orders, invoicing and cash collection, with a commitment to customer service and adherence to company policy

Activities

General Aviation

Managing and prioritising queries with prompt acknowledgement and resolutionWorking closely with Logistics and haulier to organise and optimize deliveries of productsResponsible for entering sales orders and confirmations in SAPRaising credit & debit notesGoods receipts and invoices processingIssuing weekly & monthly pricing working closely with Area Business Manager

International Aviation 

Daily refueling uploadsDispute resolution with close communication with the Head Office Team

Month-end reconciliation

Consignment locations invoicingProcessing suppliers’ invoices

Complaints Management 

Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction.

Others

Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviewsIn line with company’s roadmap, embrace ‘right the first time’ culture Candidate Profile

• SAP working knowledge of order to cash and purchase to pay is a distinct advantage. 

• Customer focus with previous experience of B2B markets 

• Problem solver – interaction with external and internal stakeholders to resolve issues and provide solutions 

• Ability to analyze data, identify trends and improve overall service 

• Experience in Aviation business would be a benefit but not essential 

• Attention to detail

Additional Information TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.