Accountabilities:

The primary purpose of this position is to consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products, and providing professional communication with internal and external customers.

Assist with the processing of orders from initial review to invoicing.  This includes, but is not limited to, basic order functions including order review, account creation, order processing and account maintenance in accordance with established business rules.

Effectively communicate with internal customers (i.e. Sales, Credit & Collection, Customer Service, Accounts Receivable, etc.) fostering collaborative relationships among different teams.

Provide invoice copies, contracts, orders, and other customer information from the Fulfillment systems to Sales and/or customer upon request.

Ability to manage complex customer operational and billing issues.

Qualifications:

At least 2 years of experience in Back-office role (Order Fulfillment and Billing)

Bachelor’s degree holder or at least completed 2 years in college with no back subjects

Good written and verbal and interpersonal communication skills in English

Intermediate in using MS Office applications

CRM or Salesforce experience is a plus

Critical and analytical thinker

Has a team player mindset with innovative ideas and strong attention to detail

Work effectively in a team environment

Additional for internal applicants:

Must be in current role for 1 year

Must not have received any Disciplinary Action within the past 12 months

Must not have any Attendance and Punctuality issues in the past 12 month

Must have a Successful or above rating in the last Enabling Performance cycle

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.