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About our Team
LexisNexis® CounselLink® is the leading enterprise legal management solution designed to help corporate legal departments gain 100% visibility into their work, matters, and invoices. CounselLink delivers Work Management, Financial Management, and Vendor Management solutions in one easy-to-use, cloud-based platform for controlling costs, maximizing productivity, and making better decisions — all supported by powerful analytics that provides you with data to demonstrate your department’s value. For nearly 30 years, LexisNexis has been providing innovative solutions for corporate legal departments crafted from the insights of thought leaders, industry expertise, and customer feedback. Discover more about CounselLink online at www.counsellink.com .
About the Role
Select candidates would be able to show their ability to demonstrate software or hardware Sales success based on performance/capabilities/company success at prior jobs, or in related experiences. Other tracks may apply such as Account Management, Product Management, Professional Services, Training, etc.
Product: CounselLink Family of Products including but not limited to Enterprise Legal Management (ELM), Contract Lifecycle Management (CLM), Teams Collaboration (Ask Legal), and other related products sold by the CounselLink Sales Teams.
Market experience: The ideal candidate will have experience working in pharmaceutical, financial services, retail, technology and/or property & casualty insurance markets.
The Sales Solution Architect is a technically minded Sales individual who:
Understands that your goal is to increase sales by solving business problems for our customers;
Solve those problems by selling them services or software, or both,
and that by doing so, you enhance the Sellers’ credibility as well as LexisNexis’, and the credibility/value of our Products
Understand the supported software within the context of the Customer Experience and be able to communicate and demonstrate:
How to use (clearly communicating feature & benefits)
How to configure
How to setup data to best show application and reporting to existing and prospective clients
That you can self-start and work within a dynamic team both as an individual contributor, as well as
a team-oriented contributor
That you can develop and contribute video, written, and other documentation for your own wins as
well as to the improvement of the Sales team as a whole, understanding that we can all support
each other’s successes
Understands the nature of SaaS software & the technologies behind it. Capability to read and interpret SOC reports, grasp the ramifications of the controls, and work through the technologies, and help explain these to a Customer, who has questions about the application, and its hosting or related services (e.g., backup, disaster recovery, encryption, endpoint protections, etc.)
You will consult with others throughout the organization to understand how the Software works not only from an ideal perspective but also the practical use perspective gaining best practice insights, technical awareness into our clients’ real-world use, and how the Products solve everyday problems for our customers beyond just the packaged feature bullets. That is, you understand how each product impacts our customers’ lives from system integrations to reporting to real feature use, and back again, where our services help them get the most value, and where other software fails them by not providing the robustness of the CounselLInk and LexisNexis family of software and content richness.
Throughout your tenure as a Sales Solution Architect, you will need to partner sales representatives and Proposal Management to add value to sales motions through response to Technical/Functional RFPs, RFIs, Security questionnaires as necessary, meaning you will need the ability to translate your knowledge, or that of others into written responses building upon previously gathered knowledge in our established knowledgebase, and creating new responses as you gain new product and technology, and service knowledge around the offerings. This role requires you to coordinate with a dedicated Proposal Manager, who works as an adjunct member of the team, and coordinates all RFx activities crucial to many of our deals, and this coordination is critical to our deal success. Your role and cooperation with this Proposal Manager will be necessary for effective job success.
Other responsibilities:
Responsible for deep technical knowledge of product portfolio to support detailed demonstration of product capabilities and benefits
Effectively communicate solution and architecture to the client and any relevant third parties in both speaking and writing
Build proof of concept tools and demonstration materials
Perform Product Release trainings to internal and external clients
Learn more about current and new products by attending relevant trainings and meetings as directed by Sales team, your manager, by Product Management, or by other Business Departments for example:
This might include Product Management Sprint trainings
Sales Team-focused product introduction or messaging trainings
Other trainings and / or meetings
Your role will have you interacting with Sales, Sales Enablement, Product Management, Marketing, Professional Services, and other Departments to influence the direction of what and how we offer the Products to the markets, and your feedback may be considered in future product developments / enhancements especially as you drive business cases and problems requiring such solutions/alternatives.
You will partner with Solution Architect team to determine Product and Market thought leadership, how to best maximize trade show exposure and industry opportunities to advance the portfolio brand and awareness
You will learn and develop new ways to best represent the product portfolio through speaking engagements, partner events, industry events, trade shows, and, of course, client and prospect meetings
You should expect up to 25-30% of your year to be used for business travel devoted to time traveling to Sales and Solution Architect team meetings, client/prospect site calls (demonstrations/presentations, and to attend Marketing and/or Partner events such as those described above.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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