Key Tasks
Sales Marketing Client Support Administration Week-end-Duty Specific Tasks and Standards:
Sales:
Visitations - Call on all owners / store managers / bakery managers as per planning. Existing Clients - Maintain and increase sales in line with set targets. New Clients - Source & secure new clients via qualified leads and specific market segments - To be determined by the Marketing Manager on a monthly basis. Old / Lost Clients - Revisit and recapture clients where possible - To be determined by the Marketing Manager on a monthly basis. Products - Have detailed knowledge of products manufactured by the company. Services - Establish excellent client service & relationships. Orders - Receive emergency orders from clients - accurate and detailed. Retail - Call on retail stores - existing and new clients. Marketing:
Company Image - Promote the company as a professional company. Advertising - Look for potential ways to advertise the company. Gifts - Allocation of year end gifts / promotions / to selected clients. Market Trends - Be up to date with market trends and prices. New Products - Investigate and give feedback to management on a regular basis. Client Support:
Problem Solving - Follow up on bakery problems and find suitable solutions. Product Ranges - Make recommendations for extending product ranges - practical bakes etc. Product Costings - Do costings for clients showing possible GP's etc. with assistance from the bakery specialist - costings to be documented. Promotions - Offer promotions as required by clients - promotions during celebration periods. Testbaking - Demonstration bakes using the company flour & baker- correct baking procedures. Bakery Openings - Bakery support as required - merchandising - Hands on baking. Deliveries - Assist with effective emergency deliveries when required - Accurate and timeously. Administration:
Client Visitation Planning - Daily, weekly and monthly visitation planning to be detailed, accurate & completed. Client Visitation Reports - Daily visitation reports to be detailed, accurate & complete as per set document. Existing Client Information - Changes to client information must be given to Marketing Admin Assistant - accurately and timeously. Proposals - Proposals to be delivered / emailed to client timeously, as per set standards and follow-up to occur within 1 week thereafter. Filing - File all relevant customer information (information forms, edit forms, price reviews and all other correspondence) in the customers electronic file