Jakarta Selatan, DKI Jakarta, Indonesia
1 day ago
Sales Quality & Warranty Officer

Company Description

At Bosch, we care. For you, our business, and our environment.
Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond business. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
Work #LikeABosch

Job Description

Claims handling including IQIS-Salesforce and first part investigation -> onside customer and online support for 0km and field

Alignment of equipment in coordination with GB's / Launch Manager / SQW-OE for on-site coverage -> derived from launch/project planning + on-site analysis

Perform launch support onside customer -> LineWalk, PHA, Report´s, ...

Perform quality improvement measures at customer site (problem caused by customer; S&C reduction)

Sorting / Re-flash activities and coordination -> Contractors / Self-employed / Equipment & Tools / ...

RG/SQW-OE tasks for "OE-light / small customers if required

Responsibility in negotiations of general terms and conditions (warranty, quality) incl. CRS handling and assessment of warranty and quality related customer requirements

Coordinate quality improvement measures at customer site (problem caused by customer) -> Client specific coordination of topics such as, S&C reduction Customer Support

    

QualificationsBachelor Degree major in Industrial Engineering or Mechanical Engineering                Has 5 years working experience                Good English communication skills (written and spoken is preferred).                 Strong communication and negotiation skills                IATF requirement, problem solving, 8D, FMEA, customer management skill                Technical Knowledge in Automotive is preferable                

Additional Information

HR Contact Person: Nahda Miftah 

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