**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: + Career development with an international company where you can grow the career you dream of. + A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** This position works out of our Costa Rica – Alajuela location in the CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats. As the the Sales Operations Supervisor, you will provide support of the US Cardiac Rhythm Management Commercial Sales Organization by managing various initiatives, reporting, and analytics as related to the Sales Operations Team. This role also entails training and supporting the successful implementation and issue resolution of the Salesforce platform, specifically in the areas of sales order entry and field inventory management. **What You’ll Do** + Oversee a team, planning, prioritizing, and scheduling their activities to ensure effective resource utilization and the achievement of deliverables and targets. + Maintain a thorough understanding of Sales Operations processes and other key functional area processes. Train team members on these processes and the various IT systems used to support the sales force. + Assist the Sales Operations Manager in overseeing the use and maintenance of Abbott’s Salesforce.com platform, including sales orders, customer invoicing, patient registrations, and sales analytics. Focus on continuous improvement and future developments of the Salesforce system. + Contribute to the enhancement of commercial processes to boost overall sales force productivity. Partner with cross-functional teams to develop and implement tools and processes that improve sales force effectiveness. + Monitor the status of sales operations activities to identify problem areas and adapt procedures to improve team performance and meet required metrics. + Oversee the most complex, large, or challenging sales orders to maintain positive customer relations. + Provide monthly metric reports to the Sales Operations Manager for leadership review. + Support various efforts to define, analyze, and recommend solutions to address sales issues, based on an understanding of current business processes and future business needs. + Stay current on developments in relevant fields of expertise, regulatory requirements, and industry trends. Remain abreast of technical advancements. + Provides direction and coaching to employees. Lead (develop, organize, plan, direct and control) his/her team members to achieve the expected goals and indicators. Motivates and energizes personnel to obtain top performance. **Required Qualifications** + Bachelor’s Degree in related careers or having successfully covered at least 50% of the curriculum at the university with at least **5 years** of working experience as Sales Operation or Customer Service Supervisor. + 3 – 5 years of experience in a Sales Operations or Customer Service role. + Requires Microsoft Excel, Access, PowerPoint, and Word application expertise. + Demonstrated ability to train and mentor others required. + Fully bilingual English / Spanish required. **Preferred Qualifications** + Supervisory experience preferred + SAP experience preferred Apply Now (https://www.jobs.abbott/) Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com