At Amazon, we strive to be the most customer-centric company globally. To achieve this goal, we seek talented, bright, and motivated individuals. We are looking for an experienced Sales Operations Specialist to oversee Salesforce/CRM administrative functions and architecture for our sales teams in the US & EMEA regions. The primary focus of the Sales Operations Specialist is to boost our sales team's productivity through streamlined CRM design and feature launches.

Key job responsibilities
- Manage Salesforce, Marketing Cloud, and Pardot Email Automations, including support requests and escalated administrative needs of users by providing complete resolution to technical challenges and business support issues.
- Configure all new and existing Salesforce.com features, including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, and Managed Packages.
- Focus on user efficiencies, solving business/customer issues, inventing creative solutions, and ensuring data accuracy across Salesforce.
- Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve business needs. Participate in the planning and analysis of requirements for system enhancements, translating requirements into well-architected solutions that best utilize the Salesforce platform and products.
- Understand customer, internal marketing, and account management teams' needs and translate them into robust business requirements for configuration and development in Salesforce CRM.
- Support cross-system integrations across the native Salesforce ecosystem and other cloud technologies, including AWS.
- Participate in the change management process. Drive communication efforts across relevant stakeholders.
- Develop trainings and Standard Operating Procedures (SOPs) for various user roles to enrich user knowledge and skills and enforce best practices.

A day in the life
In this role, you will collaborate closely with internal teams, cross-functional groups, and Selling Partners to improve sales performance for a rapidly growing team and product line. Your aim will be to meet and surpass high organizational standards effectively. You will work on optimizing Salesforce configurations, implementing new features, and ensuring seamless integrations with other systems. Additionally, you will gather business requirements, translate them into technical solutions, and drive the adoption of best practices through training and documentation.

About the team
Amazon Global Logistics (AGL) handles international transportation services for FBA Sellers, offering complete supply chain solutions to our Customers. By breaking down barriers between buyers and sellers, Amazon Global Logistics supports Amazon's expansion into numerous countries, setting new standards and achievements in logistics through innovative practices. With a diverse team that speaks multiple languages, Amazon Global Logistics collaborates with Amazon Selling Partners worldwide, combining a global outlook with local strategies.