Sales Operations PM, Amazon
Amazon.com
We are looking for a Sales Operations Manager to support our Account Management teams to thrive at Amazon BR. This person will play a key role on developing sales programs, account managers, goals setting, productivity metrics, and organizational structure.
The sales operations role is critical for the success of the LATAM R&D team. There are four main pillars of LATAM Sales Operations role owns: 1) Data Analytics, Reporting and KPI Tracking, enabling a centralized perspective to drive analytics and insights, 2) Identify and report productivity opportunities and results, 3) Learning and Development, dedicated to build a strong career path for AMs, and 4) AM tools and feature parity, to support AMs to drive results more effectively and remove blockers. The team partners with Sales Leaders on from defining program-specific strategies to day-to-day execution: processes, activities, and strategies that support and optimize the sales organization's efficiency, effectiveness, and overall performance. It involves a combination of data analysis, technology utilization, process improvement, and collaboration to enhance the sales team's ability to sell, manage customer relationships, and achieve revenue goals.
Key job responsibilities
* Lead BR 3P Sales programs development and strategy
* Connect with Leads stakeholders from LATAM and IN teams to guarantee a smooth process
* Own productivity/iGMS metrics for ISS BR
* Identify and implement opportunities of improvement on AM productivity
* Own Reporting (DWPs, WBRs, MBRs), Quicksights and Scorecard across Sales Programs
* Own HC control and organizational initiatives
* Run offshoring initiatives
* Benchmarking with other countries, among others responsibilities
* Own Account Manager Experience (AMX) agenda, covering (i) AM Education, such as Trainings, Onboarding standardization through Embark and bootcamp, materials standardization; (ii) Development of Tools for AMs, as well as influencing other teams to develop features needed (e.g.: AMC), (iii) Run Voice of Account Manager (VoAM) initiative for BR, and (iv) Account Manager Journey
The sales operations role is critical for the success of the LATAM R&D team. There are four main pillars of LATAM Sales Operations role owns: 1) Data Analytics, Reporting and KPI Tracking, enabling a centralized perspective to drive analytics and insights, 2) Identify and report productivity opportunities and results, 3) Learning and Development, dedicated to build a strong career path for AMs, and 4) AM tools and feature parity, to support AMs to drive results more effectively and remove blockers. The team partners with Sales Leaders on from defining program-specific strategies to day-to-day execution: processes, activities, and strategies that support and optimize the sales organization's efficiency, effectiveness, and overall performance. It involves a combination of data analysis, technology utilization, process improvement, and collaboration to enhance the sales team's ability to sell, manage customer relationships, and achieve revenue goals.
Key job responsibilities
* Lead BR 3P Sales programs development and strategy
* Connect with Leads stakeholders from LATAM and IN teams to guarantee a smooth process
* Own productivity/iGMS metrics for ISS BR
* Identify and implement opportunities of improvement on AM productivity
* Own Reporting (DWPs, WBRs, MBRs), Quicksights and Scorecard across Sales Programs
* Own HC control and organizational initiatives
* Run offshoring initiatives
* Benchmarking with other countries, among others responsibilities
* Own Account Manager Experience (AMX) agenda, covering (i) AM Education, such as Trainings, Onboarding standardization through Embark and bootcamp, materials standardization; (ii) Development of Tools for AMs, as well as influencing other teams to develop features needed (e.g.: AMC), (iii) Run Voice of Account Manager (VoAM) initiative for BR, and (iv) Account Manager Journey
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