Purpose
To manage the administrative and technical tasks surrounding customer order processing/inventory management and act as a liaison between the Sales and Operations departments to enable Sales to sell more efficiently and effectively.
Responsibilities
· Daily order entry, order scheduling, and post-shipment processing by region, team, sales representative, and/or market
· Regularly collaborate cross-departmentally to support the Sales function
· High-level administrative and critical-thinking tasks, including updating and entering data across multiple platforms, prioritizing shipments based on operational capacity and available inventory, quality checking paperwork and submitting to Document Control, etc.
· Assisting with account management for multi-site accounts, including setting up satellite locations across our systems and working closely with Shipping to ensure product is delivered to the correct destinations
· Vetting clinician information and setting up account-specific report delivery preferences for healthcare facilities
· Regularly managing sensitive information, including PHI/PII, while complying with HIPAA’s minimum requirement
· Daily, weekly, and monthly business reporting as required by leadership
· Flexibility toward demands and changes in the role as the company grows
Education
· Bachelor’s degree preferred
Experience
· SalesOps experience preferred
· Experience in biotech preferred
· Experience in Salesforce and ERP systems preferred
· Experience working with PHI/PII (HIPAA)
· Alternate titles: Customer Relations Associate, Sales Operations Specialist, Sales Operations Representative
Knowledge and Training May Require
· Enforcing a variety of the field's concepts, practices, and procedures
· Upholding organizational SOPs and a desire to implement best practice solutions
· Familiarity with CRM and ERP software
· Experience and judgment to plan and accomplish goals
· Available and responsive to questions, excellent relationship-building skills, and ability to liaise with stakeholders at all levels