Our client are currently looking for a Sales Operations & Branch Manager to be based in Somerset West

Main job function

Sales Operations and Customer Success:
• Work with suppliers to optimize stock levels – Avoid overstocking and shortages by ensuring the right balance between demand and supply.
• Ensure smooth inventory flow from warehouse to customers to prevent fulfilment delays and inefficiencies.
• Analyse stock movement trends to provide insights to the sales & procurement teams for better decision-making.
• Improve forecasting & replenishment cycles to reduce inefficiencies, holding costs, and stockouts.
• Manage the logistics process from quoting to booking – Ensure accurate pricing, lead times, and availability when quoting customers and confirming stock with suppliers.
• Communicate order status updates to customers – Provide timely updates on order confirmations, expected delivery timelines, and any potential delays to enhance customer experience.
• Onboard new salespeople – Organise training on products knowledge, sales processes, customer relationship management, and internal systems to set new team members up for success.
• Support sales team with tenders and complex deals – Assist in preparing responses for tenders, providing detailed product specs, pricing, and logistical information when customers require more in-depth support.
• Systems management and accuracy – Assist and ensure the systems used in the business provide accurate data and are consistently maintained and audited, as well as supported and enhanced when a gap in the systems is identified.
• Assist with payments and invoicing from vendors and to customers to ensure ease of operation.
Branch Management:
• Oversee day-to-day operations of the branch, ensuring the branch runs efficiently and effectively.
• Lead and motivate the branch team, ensuring excellent customer service, employee satisfaction, and a productive working environment.
• Manage branch budgets, expenses, and financial reporting to ensure profitability.
• Maintain inventory and supplies, ensuring the branch is stocked and well-prepared.
• Handle customer complaints and issues with a focus on customer satisfaction and loyalty.
• Ensure compliance with company policies, industry regulations, and health and safety standards.
• Prepare and deliver regular reports on branch performance to senior management.
Team Leadership and Development:
• Lead, coach, and mentor a team, ensuring they meet their individual and team goals.
• Develop training programs to enhance the sales skills and product knowledge of the team.
• Conduct performance evaluations and provide constructive feedback for team members.
• Foster a positive, collaborative work environment that promotes teamwork and high morale.

Qualifications

Bachelor’s degree in Business Administration, Sales, Marketing, or related field (preferred).

Criteria

o 5+ years of experience in sales operations or branch management, with a proven track record of sales performance and team leadership.
o Experience in managing a team and optimizing sales processes.
o Strong understanding of CRM systems, sales analytics, and operational processes.

• Skills:
o Strong leadership, communication, and interpersonal skills.
o Problem-solving and decision-making abilities.
o Ability to manage multiple priorities and tasks efficiently.
o Proficiency in Microsoft Office and CRM software.
o Strong financial acumen and experience with budgeting.

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.