Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Objective:

The Sales Operations Analyst I provides outstanding support to internal and external customers in order to achieve our business goals.

Essential Functions:

Resourceful and committed to achieving deadlines, financial targets, and project goalsTake initiative through problem-solvingInfluence and partner with individuals/teams internally and externallyGood organization and time management skillsResponds to and attend customer requests and inquiries which may involve pricing, product availability or returns, open order feedback.Interacts with multiple areas including Purchasement, Importation, Logistic, Finance, sales force, suppliers to ensure timely and accurate customer’s answers.Identifies customer needs, and appropriate course of action, including order placement, processing/expediting orders, process returns, sourcing products and other inquiries.Assesses customer needs and raises issues as appropriate.Documents transactions and performs follow-up actions in accordance with departmental standard operating processes and procedures.Stays abreast of and follows new processes, system changes, procedural updates, and initiatives within the company.Completes all other duties as assigned.Leverage PPI/Process improvement tools to identify, own and implement customer service related process improvements

Required Qualifications / Capacity:

Uses effective questioning to identify customer needsExercises judgment setting work priorities and identifies next stepsHigh capacity of adaptation to change with positive and constructive feedbackCommunicates at higher internal and external levels and to diverse audiencesBuilds and maintains customer relationshipsDemonstrates positive influences to the teamHelps to lead change initiativesPreferably, a bachelor's degree in a related science, certification or additional professional training Excellent interpersonal skills, verbal and writtenEnglish language fluency preferredDemonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement