Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.
G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Sales Operations Administrator A&B based at our Head Office in Centurion, Gauteng, reporting to the General Manager: Access & Beyond.
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Sales Operations Administrator A&B plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.
G4S has been made aware of phishing scams where someone has used the G4S brand to try and extort money from others in exchange for fictitious valuable assets/ employment opportunities.
If you receive an email offering to transfer money or valuable assets to you from a person who claims to work for G4S please be aware this could be a scam.
If you receive an email from someone claiming to work for G4S and you think it could be a scam, please let us know by contacting us at dataprotectionreport@g4s.com
Service Excellence
Promote business friendly and professional behavior towards team, customers, suppliers and individuals in general
Sales support and customer service
Assisting with sales quotations on Sage or Google Sheets as requested by customers.
Processing new sales orders on Sage and advising on stock availability or ETA’s
All new orders captured on Sales Tracker/ CRM System
Ensuring customer satisfaction
Africa Focus:
Communicating with existing customers in Africa, including G4S Africa divisions.
On receipt of successful quotes, orders are processed and provided to stores, all corresponding documents to be provided
Sourcing of the best products for the requirements by the Africa customers based on customer design or supported by technical team designs.
Regular customer feedback and follow ups providing ongoing information until equipment reaches destination.
Retrieve customs and exports documents from third party logistics teams to ensure compliance with SARS requirements
Marketing
Assist with the company website, providing service providers with necessary information required to maintain and update the website.
Social media updates (Facebook and LinkedIn), showcasing activity on the company’s pages and keeping the public up to date.
Bi-weekly mailshots via mailchimp or google mail to the existing database, informing the database about promotions, technical updates, new products etc.
All marketing material created as per Group standards and approved by Group sourced through a marketing design service provider.
Content thoroughly discussed in advance during regular Marketing meetings.
Sourcing new products to be included in the A&B portfolio based on collaboration with the General manager and technical support.
Africa Sales
Quotations to customers when required
Marketing mailshots to all target customers
Database maintenance
Follow up process
Booking of export shipments
Export shipment documentation
Price list maintenance
Recurring revenue invoicing maintenance
Database Management and new customer applications
Maintain an updated database of existing and new external customers, including Africa customers and the G4S Secure division
Details on the database include status of customer, designated sales rep, region, company name, email address, contact person and contact number and product offering.
All new customer application documents stored on team drive, sales rep to ensure the above details are provided for the database updates.
Welcome letters and terms and conditions are to be sent to new customers advising them on their account code and payment terms.
New Vendor Applications
On-boarding documents are sent to the new supplier, these documents need to be completed and sent back with supporting documents.
On receipt of documents, a detailed supplier motivation is completed.
All the above is then sent to Procurement for loading onto Sage Evolution.
Maintain supplier databases to ensure effective procurement with the right companies.
Financials
Sales documentation to show completion of order
Invoice uploaded to drive and marked as filed
Recurring invoices
Performance tracking and adjustments to achieve
Reporting
Inventory Listing
Top Sales and Sales Margin for customer strategy planning
Sales Tracker for day to day management of order flow
Ad hoc reporting on product movement, cost prices etc for supplier analysis and procurement strategy
Miscellaneous Office Duties
Office needs example chairs, signage etc
Printer - logging service tickets and ensuring toners are replaced
Price Lists - updates to the main price list as provided by suppliers. Price Lists created for each tier as requested example Sub Distributor or Installer
Health and Safety
Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programs
Comply with safety policies and procedures at the workplace
Distribute safety information as and when require
Qualification and Experience
Grade 12
Minimum of 2-3 years related sales administration experience
Skills and Attributes
Dealing with changing circumstances
Teamwork
Attention to detail
Delivering objectives
Dealing with complexity
Acting professionally
Delivering great customer service
Awareness of the market environment
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