CULTURE ETHOS

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Our ideal candidate needs to fit into our company ethos of immediate response. Our systems, people and processes are focused on ensuring:

\r\n\r\nRight now – we believe in a sense of urgency\r\nTalk and do – make sure everyone is included in the loop.\r\nBuild Trust and Be Trustworthy – trust each other, treat others with respect, admit mistakes, congratulate others\r\nRecover quickly - learn quickly, move on, save the day\r\nAbsolute enthusiastic, action-based leadership\r\nCollaborative and energetic approach\r\nDetails matter\r\nRecognition that no task is too big or too small in a company with no silos and hyper-growth as it’s core motivator\r\nInflexible in what we do – absolutely agile in how we do it!\r\nCollaborate and communicate for success – we are ONE TEAM\r\n\r\n

 

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PERFORMANCE CRITERIA

\r\n\r\nIn keeping with the company ethos, all customer and supplier interactions are to be performed immediately\r\nUncompromising commitment to immediate communication and response to customers, suppliers and internal stakeholders.\r\nOur culture depends heavily on ensuring time wasting activities are eliminated - innovation and proactivity is heavily encouraged\r\nEnsuring that that your sales and customer relationship functions are carried out accurately, consistently, timeously and in line with accepted company standards\r\nEnsuring that company policy and procedures are adhered to.\r\nAdherence to statutory requirements with a high degree of awareness and adherence to POPIA\r\n\r\n

 

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RESPONSIBILITIES (inter-alia)

\r\n\r\nDevelop and implement sales strategies to increase the adoption and usage of the app.\r\nIdentify, engage, and build relationships with potential clients and businesses to promote the app.\r\nBuild and maintaining your own sales pipeline as well as extract value from an existing pipeline\r\nBe able to take over a deal at any stage\r\nIdentify and develop new revenue opportunities and streams\r\nConduct product presentations and demonstrations tailored to client needs.\r\nMeet and exceed monthly sales targets while managing customer relationships effectively.\r\nPrepare accurate sales reports, forecasts, and client feedback for management review.\r\nCollaborate with marketing teams to optimize outreach and engagement efforts.\r\nRemain up to date with industry trends and RNR app features to position it effectively in the market.\r\nManage and maintain existing customer accounts to ensure client satisfaction, retention, and ongoing engagement.\r\nFarm existing accounts by identifying additional needs and opportunities for upselling or cross-selling the app's features.\r\nUnderstand our prospect’s problems and what our solution can do for them\r\nBe involved in the sales approach and process to achieve success\r\nUnderstand and relay the RNR value proposition to the customer and clearly demonstrate the solution\r\nAbility to operate a technical solution and present the customer with the product journey with ease\r\nParticipate in the customer onboarding process\r\nParticipate in the account relationship post onboarding to drive revenue growth\r\nProduce accurate and thorough daily, weekly and monthly sales call plans & reporting through the use of the RNR CRM system\r\nMeet weekly, monthly, quarterly, half year revenue and other sales initiatives/targets\r\nTravel where required to present to RNR to customers, attend events, and build long lasting relationships with key contacts in the industries and sales channels as identified\r\nDeliver on sales targets set.\r\nMaintain sound customer, supplier and staff relations\r\nEstablish and maintain strong and long-lasting relationships with customer stakeholders and management\r\nAct as point of contact for all customer queries\r\nAssist customer with onboarding of end users and improving adoption levels of end users\r\nAssist customers with meeting monthly and quarterly adoption targets\r\nSetup customers with access to the relevant tools and platforms to manage and maintain transparency of the service\r\nMaintain regular status updates with allocated customers\r\nConduct regular business review with customers to provide feedback on adoption according to targets\r\nUpsell new product and service offerings\r\nWork closely with the Response Centre and Operations to uphold quality services and explore new improvements\r\nCommunicate new technical functions and features, as we as new value-added product offerings to customers\r\nMaintain and improve quality results by creating standards and guidelines; recommending improved procedures.\r\nPrepare performance reports by collecting, analyzing and summarizing data and trends\r\nDrive the onboarding of customer details (credit application, subscription details…)\r\nInform clients by explaining procedures; answering questions; providing information.\r\nTake full accountability for the effective handling of any issues\r\nMaintain professional and technical knowledge\r\nPrepare analytical reports as required.\r\nEnsure that all records are in line with company procedure and accepted practices.\r\nHave fun!\r\n\r\n

 

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QUALIFICATIONS / BACKGROUND / EXPERIENCE

\r\n\r\nSound verbal, written and telephonic communication skills in English\r\nAdvanced computer literacy (Microsoft Office, Word, Excel, Powerpoint)\r\n\r\n

 

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Education:

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A diploma or degree in Business Administration, Marketing, or a related field (preferred but not mandato

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Experience:

\r\n\r\nProven sales track record, preferably in the tech or app-based solutions sector.\r\nSales experience in the logistics and transport support sector is beneficial as is experience in the security/emergency, response/telematics\r\nStrong negotiation and communication skills with the ability to adapt to diverse client needs.\r\nSelf-driven, goal-oriented, and able to work independently while maintaining high energy levels.\r\nProficiency in CRM tools for managing sales pipelines and customer data (experience with Zoho or similar platforms is a plus).\r\nTech-savvy with a good understanding of mobile apps and digital sales channels.\r\nExcellent interpersonal skills and the ability to build rapport quickly.\r\nExperience with presenting a technology product/service\r\nComfortable working in a fast paced and challenging environment\r\nExcellent presentation skills\r\nUnendorsed drivers license and own car preferred\r\nInnovative and strategic thinker\r\nAbility to work under own initiative and think of new ways to drive efficiencies\r\nWillingness to work irregular and extended hours if required from time-to-time\r\n\r\n

Deadline orientated and analytical (Precise and accurate attention to detail)

\r\n\r\nAbility to see tasks through to completion\r\nAbility to speak effectively one on one (Interpret customer needs and Listening skills)\r\nSound computer literacy (Microsoft Office, Word, Excel, Mechanic Desk)\r\nBe punctual, flexible and available for scheduling\r\nDemonstrate an interest in growing the company\r\n\r\n

Additional Information:

\r\n\r\nThe successful candidate will have the opportunity to grow within the organization and contribute to a fast-paced, innovation-driven environment.\r\nBasic salary is competitive, with additional performance-based commission incentives.\r\n\r\n