What you’ll do

• To coordinate with Vodafone Sales companies in order to determine the sales transactions and customers to be grant credit by the company.

• To gather the loan information such as loan amount, maturity, and collateral to be from Vodafone Sales companies, and to support Vodafone Sales companies to create loan applications through the system.

• To inform customers about loan documentation requirements and ongoing loan processes.

• To provide customer relationship management with customers to be credited.

• Receiving customer requests (allocation of loan, extension, collateral disposal, opening an account etc.) and forwarding them to the relevant departments.

• To evaluate customer complaints, forward them to the relevant departments and ensure that actions are taken to resolve complaints.

• To regularly report the customer complaints and actions taken regarding the complaints to the General Manager and the Board of Directors.

• To manage the corporate image of Vodafone Finco.

• To carry out the advertisement, promotion and public relations activities of Vodafone Finco.

• To ensure that the information and documents requested by the auditors and controllers during the audits the audit firms or BRSA conduct in certain periods, are presented fully, in time and accurately.

• To ensure that the policy and procedures within the responsibility of the unit are updated by following the changes in areas such as banking strategies, economy and market developments, legislation, etc.

Who you are

• Having at least 7 years of experience, 5 of which must be in the field of Business Administration or Finance.

• Having at least 3 years of managerial experience in sales and marketing functions in the field of Banking/Consumer Financing

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:

 

• Vflexy: Flexible Benefits Program

• Hybrid working kit

• Ergonomic kit allowance

• Digital meal voucher

• Flexible transportation allowance.

• Employee assistance hotline & counselling

• Comprehensive and flexible private health insurance

• Discounted price deals for wide range of products & services

 

 

Plus, plenty more to enjoy!

 

#LI-Hybrid

 

 

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

 

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. 

 

Together we can.