The Hilton Austin Convention Center, a 4-diamond hotel, located in the heart of Austin, TX is looking for a Senior Optimization Manager to be an intricate part of our sales team. This is a great opportunity to work for an award-winning brand and be a part of assisting our amazing sales team! 

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What will I be doing?

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As Sales Lead Optimization Manager, you will work in partnership with the Director of Sales and Director of Revenue Management as to the core principals of qualifying and moving leads forward to the sales team based on historical and future analytics, annualized revenue growth, increased RPI, rooms to space ratios, arrival/departure patterns, seasonality and set rate guidelines. 

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Specifically, you would be responsible for performing the following tasks to the highest standards: 

\n\nDetermine availability, evaluate rooms to space ratios, rates, stay pattern, food and beverage requirements and propose alternate dates if necessary. \nParticipate in daily business review process with teams from, revenue management and group sales. Work within established booking guidelines or obtain group consensus on leads outside of booking guidelines. \nAssist in responding to leads via Cvent, other third-party portal or direct to customer when needed. Address specific RFP needs with sense of urgency and attention to detail. Determine who the competition is, uncover what is most important to the customer, and the Hilton Austin. \nTurn DBR responses over to proper sales manager, “ready to sell,” with the goal of increasing conversion from prospect to definite status.\nHave or develop an understanding of budget, forecast, team, and individual revenue goals. \nPossess an analytic curiosity and find challenge in finding ways to right size group business, ensuring we meet the hotels current and long-term objectives.\n\n

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

\n\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nComfortable speaking directly to decision makers\nFunctional in MS Office programs, Word, Excel, PowerPoint\nFlexibility to adapt to a range of different work situations\nAbility to excel in a fast-paced environment\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nKnowledge of local market\nKnowledge of hospitality business\nFamiliarization with Delphi.fdc and Cvent\nPassion for sales and for achieving targets and objectives\nDegree-level qualification in a relevant field\nExperience in negotiations\n

What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!