Job Description

HGV Now Offers Day One Team Member Benefits!

At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and upbeat environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.

The Sales Gallery Coordinator greet guests expertly and courteously to provide a positive environment, in support of the sales team.

Key Job Functions: Provides high level of customer service through warm welcome and guest happiness Identifies and assigns the Sales Executive and Sales Leader guests per the rotation Handles incoming telephone calls and provides responses to inquiries. Ensuring Sales Gallery and Model rooms are ready for the start of business. Assist guests on the phone and in-person with direct marketing inquiries relating to the package they have already purchased. Assigns sales bays for Sales Executives by tour guest count and reassigns sales bays to account for overage and adjust throughout the day. Ensures that the assignment of tours is logged in HGV system (Chorus) and as needed, in the manual log. Performs accurate and timely reporting of exception tour information processing to appropriate department. Maintains and interprets tour rules and rotation to ensure consistency and integrity of process. Liable for gift banks at assigned locations and maintains accuracy and balancing during shift.