Duties and responsibilities : Respond to complaints from customers and give after-sales support when requested Liaise with the legal department and sales executives to ensure the correctness and completeness of contracts prior to submission for discounting. Handle the processing of all orders with accuracy and timeliness Liaising with sales executives and outside finance houses regarding additional documents required for possible approval. Assist the sales executives to obtain outstanding documents on deals discounted. Inform clients of unforeseen delays or problems Assist in the preparation and organizing of promotional material or events Assist Sales Executives with compiling & scanning of all documents required to submit new deals for finance. Compete & load deal applications / Complete contracts / Deal invoicing Request & Prepare Settlements and submit for payment – on time and accurately. Gathering of supporting documents for settlement and payments associated with all contracts discounted. Compile deals book and do costing with the store manager – submit on or before deadline Scan and electronically file contracts including supporting documents to such contracts prior to submission for discounting. Demo list / Demo list reconciliation including resolving any queries. 9221 Recon. Outstanding Documents & No Commission. Gather signed travel log sheets and fleet statements / Summarize in excel and submit. Apply & Adhere to all Protocols (Procedures)