What You'll Do We are seeking Sales Compensation Administrative Representatives to join our team in the IBO Pay (Independent Business Owner), PFN/PSI Pay (Principal Securities), and Special Operations Pay (Life Events) positions. In our Sales Compensation area, you’ll provide a wide variety of services to marketers, sales offices, business partners, and department personnel. You'll collaborate with financial professionals and firms, and advocate for the interest of advisors within Principal with a goal of improving producer dedication to the company. These roles require a blend of strong customer service skills, technical proficiency, analytical thinking, and the ability to work effectively across multiple systems to support our advisors, customers, and internal teams. The ideal candidates will be skilled at multitasking, applying tools like Salesforce, Excel, and other internal systems to manage commission-related inquiries and deliver seamless service and support. This role is an excellent opportunity for long-term growth, where you’ll have the chance to form relationships with advisors and internal business partners, helping them resolve issues and ensure smooth compensation processes. Here are few examples of the kinds of things you’ll do: Work with advisors, field offices, and business partners to ensure compensation is paid appropriately. Adhere to state and federal regulations. Excel in a fast-paced position that will provide you with long term growth opportunity. Assist advisors by recognizing and researching unusual, complex, or problematic situations. Communicate effectively with internal and external customers by phone and via email. Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years! Who You Are Associates or Bachelor’s degree preferred or high school graduate required. 4+ years of experience required. Customer service, financial service industry experience preferred. Experience working in Salesforce and/or similar CRM software is preferred Proficiency in Excel for accurately processing compensation data Ability to balance multiple priorities, willing to meet same day deadlines, and evaluate and improve processes. Exceptional customer services skills required via phone calls and emails. Ability to develop a broad understanding of insurance operations, products and concepts across all lines. Demonstrated ability in computer usage, competence, and proficiency at keyboarding. Potential to build positive relationships with diverse internal and external distribution channels, make quick judgements, and respond to difficult situations that requires tact and discretion. Excellent organizational, written and verbal communication, and multi-tasking skills in a fast paced, changing environment with high accuracy and within established turnaround times. Analytical approach with the ability to troubleshoot, identify issues, and implement solutions. What makes you stand out: The ability to work with advanced Excel functions and macros A basic understanding of accounting principles or commission structures is a plus. Salary Range Information Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $18.39 - $30.58 / hour Time Off Program Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness. Pension Eligible Yes Additional Information Work Environments This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements. You’ll work with your leader to figure out which option may align best based on several factors. Work Authorization/Sponsorship At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States? This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values, benefits and why we’re an exceptional place to grow your career. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Posting Window We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Original Posting Date 11/14/2024 Most Recently Posted Date 11/14/2024 LinkedIn Remote Hashtag #LI-Remote