Purpose & Impact on the organization:
Contribute to meeting or exceeding store sales and profit targets by:
•    Passionately inspiring consumer loyalty to the brand
•    Diligently executing store operations, with a special focus on selected functional areas
•    Providing support and feedback to Retail Professionals
 
Key Responsibilities:
 
•    Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
•    Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
•    Be a role model for customer service and meeting or exceeding customers’ expectations
•    Share your customer service experience and train selected team members to fine-tune their service skills
•    Be a resource for Retail Professionals in dealing with complex customer service situations
•    Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
•    Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
•    Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories
•    Adhere to all established policies and procedures
•    Execute and maintain established Visual Merchandising and In-Store Communication standards
•    Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
•    Perform all store operations in a safe, effective and efficient manner
•    Collaborate productively and respectfully with team members
•    Make yourself available to support other team members when needed
•    Complete all applicable training programs and effectively apply the learning on the job
•    Seek coaching and learning opportunities to continually improve your performance
 
 
 
Knowledge, Skills and Abilities:
 
•    Strong communication and organization skills
•    Relationship building
•    Strong leadership qualities
 
Minimum Qualifications:
 
•    Preferably a minimum of 3 years leading a retail team in sports/fashion
•    Fluency in English – and preferably Arabic/Russian/Chinese

Flexibility to work across UAE