Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations. 

Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma Australia for the finest cookware, food and entertaining essentials.

Our west elm store in Fortitude Valley, Brisbane, is seeking a Sales Associate to deliver a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment.

As a Sales Associate, you will:

Provide sincere, friendly and energetic customer service by exemplifying excellent customer service standards. Warmly welcome our customers and assist them with special services including gift wrap, gift registry, locating merchandise, special orders, back orders, deliveries, and furniture orders. Efficiently and accurately perform register transactions (e.g. sales, returns and exchanges, etc.) Maintain and demonstrate knowledge of our products, features and benefits, current sales and promotions. Utilise effective selling techniques to build multiple sales and increase productivity. Achieve established sales and contest goals. Assist in implementation and maintenance of visual merchandise presentation, signage and lighting. Uphold store and stockroom maintenance and cleanliness standards. Perform other duties as assigned by management. Comply with all Company policies and procedures.

We think you’ll be successful in this role if you: 

Have retail sales experience, ideally in specialty retail and / or homewares, with a strong clientele ability. Have a passion for homewares and / or food.  Have the ability to connect with customers through service and selling. Love to sell and are driven to meet and exceed targets. Succeed in a team environment but can work independently and manage your own time. Enjoy engaging with customers, discovering their story, style and lifestyle to connect them to the right products. Have the confidence and passion to anticipate customer needs and problem solve. Are most successful when provided with clearly defined sales goals and metrics. Have effective communication, organisation and leadership skills.

Physical Requirements:

Ability to be mobile in the store and back of house areas, including standing for long periods. Able to climb ladders and use other equipment in line with safety standards. Ability to lift and mobilise medium to large items, up to 30 kg, while utilising appropriate equipment and safety techniques.

You’ll love working here because: 

We’re a successful, fast-growing, data-driven company with an entrepreneurial vibe. We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.  We love to promote internally, and offer many development opportunities through training, coaching and cross-brand and cross-function career moves.  We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation.  We live and breathe client experience. We have a smart, experienced leadership team that are open to fresh ideas.  We believe in autonomy and reward you for taking initiative. We get to be creative daily, and we have fun!

If you are passionate about delivering world-class service to our clients through your designs, apply today! 

Please note, this is a permanent, part time position (40 hours per fortnight) with a fixed two-week rotating schedule. Only those holding the required work rights in Australia will be considered.