Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Objective/Purpose:

We’re looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engage customer prospects.

Responsibilities:

Present, promote and sell products/services using solid arguments to existing and prospective customersPerform cost-benefit and needs analysis of existing/potential customers to meet their needsEstablish, develop and maintain positive business and customer relationshipsReach out to customer leads through cold callingExpedite the resolution of customer problems and complaints to maximize satisfactionAchieve agreed upon sales targets and outcomes within scheduleCoordinate sales effort with team members and other departmentsKeep abreast of best practices and promotional trendsContinuously improve through feedback Dealing with general customer service enquiriesSupport the Account Management and After Sales team where needed

Qualifications

Qualification:

·       Grade 12 / Matric

Experience:

·       Call Centre Inbound Sales or Outbound Sales.

·       Minimum of 1 year call center experience in a sales environment

·       UK call center experience advantageous

Additional Information

Required Skills:

• Computer literacy (Essential).

• Proficient in MS Word, Email and good typing speed (Essential).

• Neutral accent with excellent verbal and written English communication skills (Essential)