Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job DescriptionSalesEnsure that you fully understand the business strategy and positioning of the Anantara brand and cluster properties, and that you can effectively articulate this positioning in the marketplace. This is a responsibility of ALL sales professionals, regardless of their responsibility level.

 

Maintain a personal up-to-date knowledge on all Anantara product and service offerings, and the products, services, rates and new developments of key competitors, and an awareness of general industry trends.Understand the relative importance and priority of the current account base, so that personal efforts can be directed accordingly.Support the development of new client contacts and the maintenance of detailed information on the potential revenues from these accounts.Achieve all personal financial and non-financial objectives, working with department leadership to ensure these objectives are met.

 

Take responsibility for your own professional development including strong financial literacy and negotiation skills, and strong face-to-face selling skills needed to become a future Sales Leader for Anantara.

 

Maintain accurate management status reporting on business results, and associated action planning.

 

Practice effective cost control and adhere to internal procedures for approval of expenditure.

 

Actively participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.

 

Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise. In particular this includes Front Office, Reservations, and Events colleagues.

 

Drive opportunities to upsell and cross-sell Anantara products

 

Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales-specific software, property PMS, the Microsoft Office toolset

 

Ensure that all paperwork associated with the work of the department is processed quickly and efficiently, including letters, emails, contracts and reports.

 

Assist in establishing and maintaining client databases, and using those databases in promotions and marketing campaigns

 

Provide all assistance to guests and clients in a proactive, professional and friendly manner.Groups and EventsOnce the contract has been signed and handed over from the Sales Office, this role will be required to create the appropriate file and check list for review with

 

the guest. All guests should be contracted within 48 hours of the file being handed over to the hotel.

Confirm with guests, all information pertaining to the event they are planning, and to organize and distribute all information to departments through memos, banquet event orders, directives, resumes and rooming lists. A group summary resume must be produced for each group in the hotel in the required format.Confirmation of billing procedures, receiving deposits, and establishing credit facilities as required.To coordinate with outside vendors – entertainment, electrical, audio-visual, display, floral, etc. to accommodate requirements of the guest.Working with the Director of Food and Beverage and Head of Culinary create menus to satisfy client’s individual needs, while maintaining hotel food and labour costs.Ensure delivery of expected guest service through follow up and coordination with other hotel departments.Manages all areas of the Banquets and Conference Services’ annual operating budget to achieve and exceed budget expectations.  Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the property.Establish all pricing for miscellaneous banquet services/products for post contractual sales.  Review and revise pricing as required.Works with leaders to ensure all budgeted profit margins are achieved.Ensure actual Banquet revenues are in line with forecast and ensure resolution to any discrepancies.Attend BEO meeting to ensure operational alignment of all attending departments for next events. 

Qualifications- Minimum 2 years work experience - Good understanding of selling techniques .• Experience in hotel/property management or the entertainment business• Proficiency in English communication• Strong in driving results and good negotiation techniques

 

Additional InformationPrompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service ordersDuring shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.Assist in maintaining a highly motivated and well trained staffOpen and close shift in accordance with Manager’s Checklist.Train, maintain and enforce all Anantara Service StandardsProperly execute revenue and check control procedures on shiftMaintain a safe and sanitary work environment for all Associates and guestsGather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.Be on the floor during entire meal period and ensure adequate coverageEnsure that only a quality product is being servedMaintain proper Associate uniform standardsManage an effective repair and maintenance program through the use of work orders, inspections, etc.Exercise station rotation to ensure stations are distributed fairly.  Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)Assist any Associate in his/her job performance, when required, to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associatesEncourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.Establish effective communication with Associates to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment PolicyIdentify and recommend incentive programs, new ideas, and methods of operation