Overview Live. Work. Explore. as a part of our Risk & Loss Prevention team the Grand Canyon Railway and Hotel! Located in Williams, Arizona, the historic Grand Canyon Railway and Hotel is the place to get your career on the right track! Open year-round, the Grand Canyon Railway operates scenic train rides, a full-service restaurant, pub, retail shops, and 3-diamond hotel. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests. We’re hiring all aboard for a fun and exciting job! Job Summary: The seasonal Safety Officer at Grand Canyon Railway is responsible for ensuring the safety and security of the property, guests, and employees while following exceptional guest service standards for all during high-volume special events train schedules. The Details: Position Type: Seasonal Start date 11/01/2024 End Date: 12/31/2024 Pay: $17.20 per hour (First & Second Shift) Benefits and Perks: Free gym and pool access Free Day train tickets Free Train Tickets to the employee Polar Express run! Exclusive retail and dining discounts at GCR and other Xanterra properties The adventure of a lifetime! Responsibilities Fully understand and support Xanterra Mission Statement, Core Values, and cultural Pillars. Ensures the safety and security of Grand Canyon Railway passengers and employees during The Polar Express train events. Works as support to the on-duty officer for security/safety needs. Maintains awareness of fire notification and evacuation plans and the use of fire extinguishing equipment. Maintains awareness of emergency medical notification procedures. Maintains professional communication with local Law Enforcement and other designated officials. Handles medical, fire, security, and safety situations calmly and professionally. Interact in a non-confrontational manner with guests, employees, and other designated officials, always keeping guest service in mind while interacting. Communicates professionally via handheld radio, following established radio usage procedures. Assists in the investigation of any guest or employee complaints or incidents. Observes and resolve situations within your limit of control and guidelines established by Risk Management. Accurately and professionally Reports incidents by preparing written reports of all shift activities/incidents; reports must be detailed in times, dates, names and/or descriptions of people involved in incidents, detailed descriptions of those incidents that refrain from personal comment, accurately and professionally. Maintains open lines of communication, at all times, informing on-duty officer, and /or supervisor and Risk Director of all incidents no matter the severity. Adheres to all safety, Risk Management, and environmental policies. Works productively under minimal supervision. Other duties as assigned. Qualifications Minimum Qualifications: Intermediate computer skills with working knowledge of MS Office programs. Must be guest service-oriented. Preferred Qualifications: Knowledge of GCR Property including rooms and hotel layout. Knowledge of Xanterra/Grand Canyon Railway guest services with the ability to convey information to the guests. Previous experience in guest services, safety/security, or law enforcement. Bi-lingual (English Spanish) language skills. Physical Requirements include: Constantly standing, walking, listening, hearing, seeing, and speaking. Frequently sitting. Occasionally handling, reaching outward and above shoulder, climbing, crawling, squatting/kneeling, bending, lifting/carrying items weighing over 100lbs, pushing/pulling items weighing up to 100lbs. Required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.