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Job TitleSafety, Quality and Patient Experience (SQPE) Specialist - Quality Assurance

                        

LocationMedina

                    

FacilityMedina Hospital

                     

DepartmentOffice of SQPE South-Clinical and Operational Improvement

                      

Job CodeT97901

                     

ShiftDays

                       

Schedule7:30am-4:00pm

                       

Job Summary

                         

Job Details

Safety, Quality and Patient Experience (SQPE) Specialist - Quality Assurance 

Join Cleveland Clinic Medina Hospital and experience world-class healthcare at its best. Medina Hospital received Vizient, Inc.'s Bernard A. Birnbaum, MD, Quality Leadership Award for excellence in delivering safe, patient-centered care that is timely, effective, efficient, and equitable. Our caregivers are proud work at a Pathway Hospital, awarded by the American Nurses Credentialing Center, where creating a positive practice environment that empowers and engages staff is paramount. 

Cleveland Clinic strives to be an international leader in patient safety. As a Safety Quality and Patient Experience (SQPE) Specialist, you will direct our safety, quality and patient experience work. In this role, you will gain ample resources to learn and grow and comprehensive benefits that invest in your health, your physical and mental well-being and your future.  

A caregiver in this position works from 7:30AM - 4:00PM.  

A caregiver who excels in this role will:  

Direct safety, quality, and patient experience work within assigned scope of responsibility. Coordinate and implement improvement initiatives using the Cleveland Clinic Improvement Model. Coordinate with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization, and experience metrics.  Participate in engraining the safety, quality, and experience requirements as outlined by regulatory and accreditation bodies. Manage performance improvement regarding SQPE with all departments providing patient care.Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff.  Act as the primary resource for staff to facilitate overall operations of programs.  Develop meaningful quality assurance and improvement activities with clinical and operations leadership to establish when a deviation in standard practice has occurred.  Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.  Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.  Incorporate regulatory and accreditation standards into improvement activities around SQPE.  Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.  Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.  Drive continuous improvement activity around quality, safety and patient experience priorities and coordinate improvement projects.Facilitate dashboard reviews, data analysis and decision-making from data.  Manage stakeholder relationships, project risks and project changes.  Lead projects and facilitate multidisciplinary teams leveraging advanced continuous improvement and project management tools.  Coach smaller improvement teams to success with their quality improvement projects at the local level.  Report on medical errors/near misses and corrective actions taken.  Oversee the management and use of medical error information.Apply the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE.  

Minimum qualifications for the ideal future caregiver include:  

Bachelor’s Degree in Nursing, Healthcare Administration, Business, Engineering or a related field  Five years of related experience with SQPE and performance improvement programs or related healthcare experience Experience working with Joint Commission, HFAP or CMS surveys and processes, preferably in a leadership/coordinator role  In-depth knowledge of patient safety best practices, Joint Commission standards and conditions of participation Familiarity with basic statistical analysis, continuous improvement tools and change management technique Certified Patient Safety Professional (CPPS) within two years of hire 

Preferred qualifications for the ideal future caregiver include:  

Master’s Degree Current licensure as a Registered Nurse (RN) Certified Professional in Healthcare Quality (CPHQ)  Healthcare Accreditation Certification Program (HCAP), Certified Joint Commission Professional (CJCP), Process Improvement Certification, Certification in Infection Control (CIC) or Certified Patient Experience Professional (CPXP) Clinical experience  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Ability to communicate and exchange accurate informationPerforming work in a stationary position for extended periodsWorking with physical records or operate a computer or other office equipmentIn some locations, traveling throughout the hospital systemIn some locations, moving objects up to 25 pounds

Personal Protective Equipment:

Follow standard precautions using personal protective equipment as required

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities