Why SoftwareOne? SoftwareOne is a global cloud consulting partner that maintains the highest partner status across these hyperscalers, and we are looking for cloud consultants to join our team consulting team. - Microsoft Azure (Gold Partner + Azure Expert MSP) - Amaon Web Service (Premier Services Partner) - Google Cloud Platform (Premier Partner) The role Role and Responsibilities The responsibilities for the position include a broad range of tasks, but mainly: · Align with company’s strategic objectives, handle and grow profits and market share at designated accounts to improve client success at all levels in the client’s organization, specifically IT and Procurement · Build consensus and develop relationships with client’s IT and Procurement stakeholders. · Lead large scale transactions to close large scale deals. Manage pipeline, forecast business, communicate key updates and competitive intelligence · Manage the end-to-end agreement lifecycle and drive successful renewals · Execute on renewal strategies that proactively engage a client for deep selling · Engage clients directly to negotiate terms and conditions and render renewal proposals · Position advisory and technology services and raising pain points to the local Leadership Team. You should also be able to provide insights to the team on client-to-business interactions, improve client experience through product support, and handle client complaints and requests · Work closely with Business Development Manager in overall account management, augmenting with upsell & cross-sell of product and services · Meet the assigned quarterly goals and sales metrics · Focus on customer satisfaction, service, and retention · Cross-departmental management of customer issues, including billing issues, support issues, etc. · Communicate and work closely with the BDM team related to ongoing events with customer situations What we need to see from you Requirements You should be fluent in the know-how of an agreement lifecycle and pro-active in engaging our clients to drive expansion and retention. You should have a proficiency and flair for account management. Additionally, having some previous experience either in the departments of sales operations and customer service will assure you to achieve success in the long run. The nature of your job is to interact with people. In such a case, emotional intelligence is a must, and the ability to understand client’s needs is all that the job is about. On top of that, having outstanding communication skills will work in your favor as well. You should be flexible and approachable. You need to know how to learn the subtle art of establishing relationships, possessing both assertiveness and the ability to understand. · At least 2 years of work experience in the fields of sales, account management, customer success, or renewals in the IT industry · Strong communicator; proven track record in customer facing role · Ability to juggle a variety of tasks, and be comfortable working independently with remote support · Ability to adapt quickly and handle difficult situations while remaining upbeat and positive at all times · Strong work ethic: Team oriented, self-starter, high energy, and results oriented · Ability to rely on experience and sound judgement to plan and accomplish goals · High computer literacy and ability to learn new software · Must be comfortable in a dynamic environment with evolving business models · Be effectively fluent in spoken and written English Job Function Sales Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.