We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary & Role Information: 

 

The S/4 HANA Customer Support Safeguarding Team supports customers in an easy end-to-end implementation experience of S/4 HANA Cloud applications deployed via Central Business Configuration (CBC). The team will focus on development support of customer incidents preventing escalations for S/4 HANA SAP Best Practices Content related incidents. The team will support the cloud lifecycle along upgrades and updates of customer systems including root cause analysis (RCA) of incidents that might have occurred. Based on a detailed RCA, respective development needs will be derived for tools, processes, and applications to continuously improve the quality of our solutions. 

 

We are a global team mainly based in Walldorf/Germany, Shanghai/China and Sao Leopoldo/Brazil embracing a cooperative, professional, and fun working atmosphere and practicing a trust-based working model. You will be part of a dynamic, creative team, that will allow you to unfold your individual potential. 

We are looking for a highly motivated candidate to support us on our mission to safeguard our customer deployments by ensuring the content lifecycle of highly integrated business content for our customers. 

 

 

EXPECTATIONS AND TASKS 

 

Among other responsibilities, you should expect to do many of the following: 

Investigate, analyze complex problems; and independently resolve complex content related issues for S/4 HANA customers deployed via CBC within your area of expertise and outside.  Managing internal and external escalations incl. customer communication   Drive and orchestrate incident resolution by building and leveraging your network of involved stakeholders and experts (e.g., LoB, Industry, etc.).  Providing timely and ongoing regular updates and solutions to SAP management and customers according to our Service Level Agreements (SLA)  Temporarily safeguard customers in critical/escalated situations and build partnerships with internal and external stakeholders.  Think independently, act pro-actively and take responsibility by applying effective problem-solving skills, your special focus area knowledge, and your network of experts. 

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES 

 

University degree (Bachelor, Diploma, Master) in Computer Science, Business Informatics, or related fields with above average results  Minimum 6 years of experience with SAP S/4HANA in either consulting, development or support role preferably in a broader context of Business Content (SAP Best Practices)  Strong professional knowledge of ABAP, ABAP Object Oriented Strong experience of Scrum and Lean Development methodology Excellent verbal and written communication skills in English.  Customer and quality focus  Open and professional communication style  Excellent analytical and problem-solving skills 

 

 

WORK EXPERIENCE 

 

Minimum 6 years relevant work experience  Experience with working in international teams and/or customers required  Experience in project or development management is required 

 

 

Please Note: SAP has implemented temporary changes to SAP’s internal transfer policy applicable to transfer offers made on or after August 1, 2022 and effective globally within SAP except in the following countries, where the new compensation is still effective as of the transfer date: 

Germany, France, Netherlands, Austria, Brazil, Czech Republic due Workers Council agreements or country laws. The policy change provides that if transfer offer includes a change in compensation, such change will be effective as of January 1, 2023 without retroactive application, regardless of the transfer start date. The successful candidate will continue to receive their current compensation until December 31,2022 assuming they remain in the role, and will remain eligible for the 2023 annual salary review in its ordinary timing. 

 

 

SAP'S DIVERSITY COMMITMENT 

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 

Successful candidates might be required to undergo a background verification with an external vendor. 

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. 

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 396641  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.