**Employment Type:** Full time **Shift:** Day Shift **Description:** As a Front Office Supervisor at MercyOne, you will lead and support front desk and clerical staff to ensure efficient daily operations and exceptional patient service. You’ll collaborate with clinic leadership to enforce protocols, manage scheduling, and support compliance with organizational policies. This role includes staff training, performance evaluations, and assisting with hiring decisions. Your leadership helps create a positive, patient-centered environment that promotes smooth clinic workflows. **ESSENTIAL FUNCTIONS:** + Assists in directing, motivating, and evaluating clinic personnel; may help set staff priorities and take part in performance evaluations and disciplinary actions. + Collaborates with clinic management and medical staff to enforce clinic-specific protocols, procedures, and objectives. + Coordinates with the team to ensure charging and reimbursement updates are integrated throughout clinic operations. + Promotes a culture of Patient Centered Care, building a team focused on delivering a positive experience at every patient encounter. + Demonstrates functional knowledge of the responsibilities of directly supervised job roles. + Assists in developing the clinic budget and monitors staff and supply usage to maintain budget compliance. + Ensures clinic compliance with MCI policies and implements corrective actions as needed. + Fosters a team-oriented environment using effective communication to address problems, offer solutions, and ensure mutual understanding among staff and patients. + Trains and monitors staff to ensure compliance with applicable federal and state regulations. + Participates in hiring processes and collaborates with HR; may be responsible for hiring within assigned areas. + Ensures staff meet mandatory education and training requirements, providing mentorship and updates on changes in healthcare practices. + Schedules and supervises designated clerical personnel. + Participates in performance improvement activities as appropriate. **MARGINAL FUNCTIONS:** + Provides cross-coverage in other clinic areas as needed. + Maintains and restocks clinic supply inventory. + Reviews clinic policies and recommends revisions as appropriate. + Performs general office duties such as greeting patients, answering phones, scheduling, verifying authorizations, and updating demographic and insurance information. + Supports various clinic operations including reception, accounting, lab, and nursing to ensure smooth service delivery. + Prepares and/or reconciles daily bank deposits. + Reconciles provider schedules. **MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + High school diploma or equivalent. + Two years of experience in a clinic or physician office setting. + Coding knowledge (ICD-10, CPT, and insurance regulations) is **preferred but not required** . + Familiarity with medical office procedures, basic math, office equipment, medical terminology, clinic policies, data entry, and computer systems. + Coding certification is preferred, but not required. + Basic Life Support (BLS) for the Healthcare Provider certification required within three (3) months of hire. Acceptable certifications include: + American Red Cross CPR/AED for the Professional Rescuer + American Heart Association Basic Life Support + Proof of completion of Mandatory Reporter abuse training (specific to the population served) required within three (3) months of hire. **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran