Credit Refund Specialist JD-
We are seeking a detail-oriented and proactive Credit Refund Specialist to join our RTR- Credit Management Team. In this role, you will be responsible for processing credit refunds accurately and efficiently, ensuring a positive experience for our customers/members. The ideal candidate will have a strong understanding of financial transactions, excellent communication skills, and the ability to work effectively in a dynamic environment.
Responsibilities:
• Verify membership IDs and credit card information provided by customers/members for refund validation.
• Calculate refund amounts based on transaction details, fees, and adjustments.
• Process refunds promptly and accurately through our payment gateway or financial system.
• Maintain records of refund transactions, including documentation of refund amounts, dates, and any communication with customers/members.
• Communicate refund statuses and provide support to customers/members regarding refund inquiries.
• Collaborate with other departments, such as Customer Service and Finance, to resolve refund-related issues effectively.
• Ensure compliance with company policies and procedures, as well as regulatory requirements related to refund transactions and data protection.
Qualifications:
• Proven experience in a similar role, preferably in finance, accounting, or customer service.
• Strong attention to detail and accuracy in processing financial transactions.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively within a team environment.
• Proficiency in using financial systems and payment processing software/tools.
• Knowledge of data protection regulations and best practices related to handling sensitive information (e.g., PCI-DSS compliance).
• High level of integrity and discretion when handling confidential information.
Education and Experience:
• Bachelor’s degree in finance, Accounting, Business Administration, or related field preferred.
• 2-3 years of experience in credit refunds, financial transactions, or related roles.