ESSENTIAL DUTIES

Review daily arrivals to identify and action special service request codes, VIP reservations, package rates, and coupons. Ensure blocking is done for all Special Service Requests and VIPs. Assign room numbers to daily arrivals and for upcoming groups Review room type inventory for the next 7 days and balance any oversold room types Use OnQ tape chart to ensure there are no gaps in room assignments, helping to maximize revenue Assign Show Rooms; communicate to various departments such as Housekeeping, Engineering, Sales, & Front Desk Manage Out of Order/Hotel Room Block inventory, following up with departments such as Housekeeping, Engineering, Front Desk and updating the Revenue Management team Communicate with Housekeeping early departures, VIP, special room blocks Monitor Housekeeping status throughout the day for blocked VIP, Special Service Request, and Suite rooms Check the Comments Report for room changes, late check-outs, and informational messages Check in-house guest list with an Arrival Report or System to make sure there are no duplicates Review arrivals for correct Local Tracking codes Always maintain an awareness of general hotel availability Maintain a working knowledge of Event Services, Sales, and Front Office areas, credit policy, different room types and hotel services Manage Nor1 upgrade program, effectively action upgrade requests Complete Rooms Control Daily Checklist, accurately and efficiently Assist Reservations with tasks as needed

 

QUALIFICATIONS/SKILLS
• Must have excellent communications skills in terms of the ability to negotiate, convince sell, and influence potential hotel guests
• Ability to operate computer reservation systems
• Must be flexible enough to work any shifts including evenings, weekends, and holidays

EDUCATION AND/OR EXPERIENCE
• Candidate must be a high school graduate or equivalent
• Minimum of one year as a front desk agent.