JOB OVERVIEW: Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment. DUTIES AND RESPONSIBILITIES: · Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards. · Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks. · Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests. · Performs set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware “roll-ups”. · Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. · Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments. · May answer room service phones and record orders; utilize up-selling techniques to increase sales. · May be required to retrieve trays from guest rooms and hallways within prescribed time period. · May assist with other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations This job requires ability to perform the following: · Carrying or lifting items weighing up to 50 pounds · Moving about the kitchen · Handling food objects, products and utensils · Bending, stooping, kneeling Other: · Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor. · Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. · Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. · Basic math skills are frequently used when handling cash and credit. · May be required to work nights, weekends, and/or holidays. WORK AREA: Room Service Station, guest rooms and corridors, service elevators, and all other F&B areas As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.