Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics.

We are a smart global team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences around the world. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support need to invent with us in ways that are rewarding, fulfilling and fun.

In this role, you will work on system configurations, service integrations and testing of software deployed at Amazon Installations around the world which utilize our mobile robotics platform. You will drive Robotics fleet retrofit projects to improve the performance, reliability and safety of globally deployed robotic and automation systems. Your role will have a primary focus on new site launches.

Working in close collaboration with Software, Retrofit, Hardware, Reliability and Maintenance and Deployment Engineers, you will own integration and retrofit projects from strategic planning through execution and validation.

Key job responsibilities
- Oversee multiple robotics implementation, upgrade and enhancement projects ensuring program goals are met; identifying opportunities for continuous improvement, and driving change for the identified opportunities.
- Collect the Voice of the Customer (VOC) data and share success stories during the lessons learnt workshops and review with cross-functional partners in Engineering and Operations to demonstrate value and efficiency.
- Create and maintain problem resolution procedures and identify need for new tools to support existing solutions.
- Leverage existing guides, task lists and configuration processes, systems and tools to deploy Software at Amazon Robotics sites around the world.
- Monitor queues and respond to issues within defined SLAs.
- May become a subject matter expert in one or more areas or robotics engineering and or program management, serving as a point of escalation on critical issues.
- Develop processes to implement product upgrades on fielded Amazon Robotics products.

We are open to hiring candidates to work out of one of the following locations:

Melbourne, VIC, AUS