**About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Eligibility on day 1 for all benefits + Dollar-for-dollar 401(k) match, up to 5% + Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more + Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level **Job Summary** **This position will support case management outcomes for The Heart Hospital Region: Denton, Dallas, Fort Worth, McKinney, Plano, Waxahachie and Corinth.** The Program Outcomes Manager ensures patient care continuity by partnering with medical teams before discharge. Responsibilities include working with doctors, nurses, and other healthcare team members. They advocate for families, coordinate care strategies, and improve understanding between families and staff. Contributions enhance care quality and prioritize a family-centered approach. **Essential Functions of the Role** + Work with healthcare professionals, involve families in treatment, and educate them. Linking different departments and professionals. + Serving as patient families' contact. + Holding meetings to address concerns, educate, identify resources, and discuss post-treatment care. + Conducting post-discharge patient calls to confirm the family's understanding of discharge instructions and future appointments. + Identifying ways to improve treatments, services, discharge times, and overall patient needs during treatment and recovery. + Organizing and coordinating case conferences for staff and providers to maintain and enhance care quality. + Participating in continuous improvement projects to enhance patient services and healthcare. Responsibilities involve examining outcome measures to refine patient discharge practices. + Recognizing and fulfilling the training needs of staff in areas such as family-centered care and family discharge preparation. + Collaborating with the executive team for successful execution of projects and educational efforts. **Key Success Factors** + Being updated about the most recent evidence-based care in the service line is vital. + Possessing top-notch oral and written communication skills is a must. + The capacity to track, evaluate, and document a patient's development in relation to a plan of care is pivotal. + The capability to aid patients in accessing community resources is key. + Working well with medical staff internally and externally is crucial for our organization's success. + Collaboration with partners is necessary. + An effective adjustment and composed response system to ever-changing and crisis scenarios is critical. + The ability to maintain the confidentiality of all patient-related information in line with all relevant policies and regulations is indispensable. **Belonging Statement** We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. **LOCATION:** The Heart Hospital Baylor, Plano, Texas **SPECIALTY/DEPARTMENT:** Cardiology **SHIFT/SCHEDULE:** FT Days, M-F; Hybrid with 3-4 days remote depending on meeting schedule at Plano. **Qualifications** + Possession of a Bachelor's degree in Nursing + A minimum of (3) three years' relevant professional experience + Registration as a Nurse. (RN) As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.