Job Summary The RN Program Coordinator functions as an RN member of the Sleep Healthcare team in a manner consistent with their scope of practice in Pennsylvania and in concert with policies and procedures. The Program Coordinator is accountable for the effective management, coordination of care and development of education for specific patient populations in our Sleep Center. The coordinator partners with the Sleep Medicine providers, sleep lab staff and others to coordinate patient care and provide clinical support in clinic and by phone. ESSENTIAL FUNCTIONS Conduct interviews with patient, family and other health care agencies to obtain past medical records, social and medical history and to assess their understanding of the plan of care. Prepare and analyze pre-procedure clinical data and consult with multidisciplinary team. Educates patient and family regarding all aspects of disease management and diagnostic procedures. Develop nursing care plans to ensure standards of care are achieved. Proactively review patient schedules to ensure efficiency in clinical workflows, identify and resolve potential conflicts. Communicate and problem solve with multidisciplinary team to solve complex patient care issues. Ensure appropriate resources are available to support patient care and procedures. Complete prior authorizations for scheduled testing/ procedures, and complete prior authorizations for patients Assess patient’s benefit coverage and communicate with hospital personnel responsible for payment of procedures, treatments and issues of medical necessity. Educate patient and family of signs and symptoms that require a follow up telephone call or triage visit. Conduct and document patient consultation to problem solve with the multidisciplinary team ensuring quality follow up medical care and interventions are provided. Collaborate with medical providers, nursing personnel and other health care agencies to facilitate patient and family needs. Retrieve Sleep Clinic phone messages and complete the follow up actions. Coordinates/accelerates office visits/ PSG Studies in collaboration with the providers and sleep team Review any parent/patient feedback reported in the sleep lab in conjunction with the sleep study lead tech/office manager. Assist with coordination of Sleep Lab and clinic schedule for rotating fellows. Call families with Sleep Study results. Send copies of study reports to the appropriate physician. Provides phone follow up for patients on home therapies when appropriate. Develops/maintains clinical database in collaboration with the Sleep Lab Lead Tech and the providers. Attend regular Sleep Lab/Program meetings. Complete all duties as a clinic nurse during sleep clinic. Complete per to peer reviews with insurance as needed. Review and reconcile scheduling, billing, referrals, and other patient flow needs. All other duties as assigned. #STC Qualifications EDUCATION REQUIREMENTS Completes and maintains all competencies and trainings as required for role. Graduate of an accredited school of Nursing EXPERIENCE Relevant Experience CERTIFICATION AND LICENSURE REQUIREMENTS PA Registered Nurse License REQUIRED SKILLS Accountable for maintaining workplace safety Change Management Collaborative Skills Customer Service Skills Detail Oriented Epic Proficiency Excellent Communications Skills Excellent Interpersonal Skills Good Reasoning Skills Listening Skills Medical Terminology Microsoft Office Applications Multitasking Problem Solving Skills Service Orientation Strategic Thinking Strong Team Player Overview About St. Christopher's Hospital for Children St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties. St. Christopher's has more than 220 pediatric experts on staff, combining top-notch pediatric care with a wide array of pediatric specialties including Cardiology, Ear, Nose and Throat, Gastroenterology, Oncology, and Orthopedics. It houses the only Verified Pediatric Burn Center between New York City and Baltimore and is one of only three Level I Pediatric Trauma Centers in Pennsylvania. St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital. In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home. About the Organization Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area. Discover why our hospital is a great place to work—take a virtual tour of our facility here: St. Chris Virtual Tour