Job Description:The Ambulatory Telephone Triage Nurse plays a crucial role in providing timely and efficient healthcare support to patients by telephone. The Telephone triage nurse provides timely and accurate assessment of a patient’s symptoms and utilizes critical thinking, nursing judgement, and approved decision support tools to provide appropriate nursing advice and determine the level of care required.

Education:

Graduate of an Accredited Nursing Program – Required​

Bachelor's Degree Nursing - Preferred
 

Experience:

1 Year Acute Care Hospital - Preferred

1 Year Ambulatory, triage, or medical office experience - Preferred

1 Year Telephone Triage – Preferred
 

Certifications/Licensures:

RN Registered Nursing - California Board of Nursing - Required

BLS Basic Life Support - American Heart Association – Required

Skills

Evenings and weekends may be required

Advanced clinical assessment and decision-making ability

Excellent communication skills (verbal and written)

Able to work well independently

Functions well in a high-stress environment

Sound critical thinking

Effective time management and organization skills

Empathetic with the ability to develop trust with patients

Bilingual in English/Spanish- preferred

The Triage Position is on-site in a Call Center Environment. Remote work is not offered. During the training/orientation period, new hires will be expected to work Day Shift (8am-5pm roughly) for a minimum of 2 weeks.

Work Shift:08.0 - 00:00 - 08:30 No Waive (United States of America)

Pay Range:

$69.59 - $93.95Hourly

Offer amounts are based on demonstrated/relevant experience and/or licensure.Pay will be adjusted to the local market if hired outside of the Bay Area.
Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it.

Scheduled Weekly Hours:32