EGA Associates, LLC. is currently seeking a Clinic Manager to provide services at our Community Based Outpatient Clinic. The clinic typically operates Monday - Friday 0800-1630 and is closed for weekends and federal holidays. The primary purpose of this position is to serve as the Patient Relations Specialist, who represents the interests of Veteran patients in all areas of the clinic and coordinate care with the Medical Center and stakeholders. The position requires an understanding of the programs, processes and procedures of the clinic and relationships of various services. The position is directly linked to Customer Service, and Service Excellence program initiatives. The general duty of the Clinic Manager is to provide professional clinical services under the direction of the Community Based Outpatient Clinic (CBOC) and to manage the day-to-day activities of the clinic. Responsibilites: + Perform managerial duties related to organization, leadership, and delegation of tasks, critical thinking, and prioritizing competing actions/activities. + Designated personnel for CBOC Safety, Infection Control, and Patient Advocacy Officer. + Complete and submit all mandatory reports, logs, inspections, etc. in an accurate and timely manner. + Demonstrate and utilize the basic principles of team building to create a positive work environment. + Ensure all EGA and VA policies and procedures related to CBOC operations are implemented and enforced. + Ensure compliance with all state and federal statutes and regulations e. g. OSHA, CDC, Joint Commission. + Ensure compliance with all contract performance measures. + Ensure all staff are compliant with completing all encounter forms on the day of the patient's visit, but no longer than 24 hours later. + Demonstrate, understand and ensure fiscal responsibility in CBOC management e. g. judicious use of supplies/equipment, minimal staff overtime. + Demonstrate, understand and utilize appropriate methods in communication with staff, EGA, VAMC and all other subcontractors. + Ensure the CBOC staff and workplace remain in a constant state of readiness for any announced or unannounced inspections/surveys e. g. Joint Commission, VAMC EOC, CBOC Operations Manager, etc. + Work under direct supervision of a Physician for clinical practice in accordance with state and federal guidelines and rules. + Provide primary and preventive medical care to meet the needs (physical, mental, and emotional) of patients under a limited scope of Current Procedural Terminology (CPT) codes and within his/her skills and training. + Provide medical patient care to the scope and standards of practice established by a nationally recognized credentialing organization representing Registered Nurses. + Function within the scope of practice of the state and state Medical Practice Act. + Emphasize wellness, prevention, and early detection. + Supervise support staff in delivery of care to patients. + Conduct preliminary review of the Patient Aligned Care Team (PACT) metrics. + Compile all fire and safety reports and organizes all safety relevant clinic wide drills. + Ensure compliance with all reporting, HIPAA, privacy, OSAHA, VA and OIG regulations within the clinic. + Implements and monitors day to day program operations and modifications. + Monitor patient flow activates, daily patient satisfaction and wait times. Monitor scheduling and patient access activities. + Manage daily staff performance issues. Coordinate and lead monthly staff meetings. Work with EGA Program Manager and EGA Human Resources to provide counselling to staff members. + Maintain universal precautions and infection control practices. + Provide smooth and timely flow of patients in accordance with the VA's access standards and triage protocol. + Perform cardiopulmonary resuscitation (CPR) and assist during respiratory and cardiac arrest procedures. + Set up and operate therapeutic and emergency equipment, including monitor, electrocardiogram (EKG), oxygen, automatic electronic defibrillator (AED) and portable suction. + Assist the CBOC staff to ensure all patient information on access/wait time documentation is complete and accurate. + Assist the CBOC staff to ensure all patient information on electronic encounter documentation is complete and accurate. + Comply with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, and Subcontractor safety and operational regulations, directives and standards. + Participate in the ongoing Performance Improvement Program between EGA and the VAMC. + Participate in staff development programs and Performance Excellence and Peer Review Programs. + Perform, under the Primary Care Provider's and EGA Program Manager's supervision, administrative and clerical duties. + Maintain confidentiality of all information and supporting patients' privacy, rights, and safety. + Manage/coordinate the CBOC's day-to-day activity. Act as a liaison for the Veterans Affairs Medical Center (VAMC). Perform other work-related duties as assigned. + Must have exceptional diplomatic communication skills and experience in handling difficult customer situations. + Must be detailed oriented and have the ability to multi-task. Proven track record in advanced high level customer service and follow through a plus. + Must be a positive, professional team player. + Must have knowledge of Microsoft Office Software and computer skills including experience with electronic medical records systems. Qualifications: + Current RN state license preferred. + Must comply will all state requirements and regulations. + Possess Basic Life Support (BLS from AHA or MTN). + Minimum of one (1) years' experience as a clinic manager in a related area of patient care - I. e. Family Practice/Adult Practice/Women's Health. + Graduate of an accredited school of nursing and a graduate of an accredited program for RN from a National League for Nursing (NLN)-accredited school - Bachelor of Science in Nursing (BSN) Preferred OR Bachelor of Management in Healthcare Administration. + Must be able to pass a VA background check. + Have proof of annual TB clearance and current flu vaccination or declination. Working Conditions: + Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. + Work is normally performed in a typical interior/office work environment. + Required to respond to any medical emergency within the clinic, where a fast walk or jog may be necessary to provide assistance. About EGA Associates: EGA is a professional consulting and staff augmentation firm specializing in the recruitment and onboarding of healthcare providers for rewarding careers within a nationwide network of federal and commercial healthcare facilities. Reasons to partner with EGA: + Any state license - no need to go through the hassle of registering for a new state license, most facilities will accept any active state license. + Long term assignments - most federal agencies establish contracts from 1-5 years, providing stability and opportunities to become a permanent employee. + Flexible work schedules - provides a quality-of-life factor that is difficult to find in the commercial healthcare setting. + Credentialing support - our team is knowledgeable of the unique credentialing processes and dedicated to supporting you throughout the journey, making onboarding as seamless and painless as possible EGA Associates, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.