GENERAL DESCRIPTION / PRIMARY PURPOSE:

Oversee the banana ripening operations per the Customer SOPs, to ensure compliance with customer requirements.

 

MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION:

Regularly set and update program expectations and goals to grow business and proactively prevent customer issues. In conjunction, ensure the protocol of banana quality standard and make recommendations as necessary for process improvement.

Analyze production quality trends, establish forecast model based on historical data for product distribution, quality satisfaction meets customer's requirements, and ensure proper fruit allocation is secure for the ripening location. Based on trends, fruit behavior, and forecasting, make reasonable judgement around ripening decisions that meets customer requirements.

Provide on-site guidance of contingent workforce via weekly schedules to always ensure full coverage of the operations. Manage employee contingent workforce quality of work, as well as direct employee communicating relations issues to the respective contingent workers agency. Ensure employee work quality complies to operation SOPs. Responsible for the quality selection of talent as well as recommendation of talent termination

Oversee and maintain relationships with 3rd party logistics partners (i.e., warehouse management, labor decision makers) to ensure that ripening goals are met (i.e.: banana ripening/conditioning, product quality assurance, ethylene control production, and preventative maintenance programs for ripening room.

 

7. INTERNAL RELATIONS

 

7.1 WITH WHOM:

7.2 WHAT FOR:

 

Sales, Quality Assurance, Technical Services, Transportation, Logistics, and Marketing Departments

Daily/Weekly communication to coordinate customer request and expectations.

 

8. EXTERNAL RELATIONS

8.1 WITH WHOM:

8.2 WHAT FOR:

Customer and Customer’s Quality Assurance Team

Daily/Weekly communication with customer divisional and marketing teams, including customer quality team.

Warehouse Personnel/Third-Party Logistics Company

Fruit inventory and ripening room sanitation/maintenance.

Retail Customers

Meet their requirements to ensure an accurate ripening process.