Company Summary Statement Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 334,000 natural gas and 433,000 electric customers in Louisville and 16 surrounding counties. KU serves 569,000 customers in 77 Kentucky counties and five counties in Virginia. LG&E and KU are major employers and active supporters of the communities they serve. They empower employees, community members and initiatives across their service territory through volunteerism and investments in organizations that support education, sustainability and wellbeing. Overview This position is responsible for performing assigned duties within the Revenue Collection organization of the Company. The Representative is responsible for completing tasks and/or administering specific revenue collection processes in a manner to ensure high quality, effective customer service and satisfaction. Assigned duties require effective communication and interpersonal skills and will involve both external and internal customer interactions. A Representative in this position should develop a general understanding of all departmental activities and be able to perform assigned tasks with a high level of proficiency, based on specific job assignments. This position can be located in Louisville or Lexington, KY. \#LGE&KU \#INDLGE Responsibilities •Develop a working knowledge of the CCS system, Company policies and procedures (especially those related to credit and collection), cross-functional operations, billing, and revenue collection processes. •Develop skills necessary to handle basic customer transactions and the majority of related activities pertaining to revenue collection processes. •Develop the skills necessary to explain billing and usage to customers, analyze account history, and resolve customer inquiries and disputes. •Assist and support in-house collection activities including skip tracing, ad-hoc reporting, credit reviews, transferring of balances to active accounts, etc. •Assist in the preparation of various revenue collection activity reports and analyses for use by management, business offices, and Residential and Business Service Centers (RSC/BSC). •Assist RSC/BSC and business office personnel in the resolution of credit and collection inquiries/disputes. •Participate in the administration, processing, and reporting of multiple departmental responsibilities including bankruptcy processing, third party collection agency administration, deposit billing, deposit refunds, transfer of balances, negotiating and entering payment arrangements, completing enrollment in customer programs, fraud and deceased customers, Sundry damage collection, non-residential delinquent account collection, owner allocation renewals, administration of debit/credit card payment processor, etc. •Interact on a daily basis with internal/external customers relating to the revenue collection process. •Performs other duties as assigned •Complies with all policies and standards Qualifications **Required Education** High School Diploma or GED **Required Experience** + This position requires excellent interpersonal skills, self-motivation, and independent thinking + This position will have frequent contact with customers, other departments, business offices, field operations, Business Service Centers and the Residential Service Centers. + This position requires excellent PC/computer skills including experience and knowledge of CCS. **Preferred Qualifications** •Able to prioritize and handle a variety of tasks, be flexible, and deal with unexpected situations. •Good judgment skills are preferred since recommendations and decisions are made on a regular basis. •Experience in business office or call center environment is also preferred. **Required Education** High School Diploma or GED **Required Experience** + This position requires excellent interpersonal skills, self-motivation, and independent thinking + This position will have frequent contact with customers, other departments, business offices, field operations, Business Service Centers and the Residential Service Centers. + This position requires excellent PC/computer skills including experience and knowledge of CCS. **Preferred Qualifications** •Able to prioritize and handle a variety of tasks, be flexible, and deal with unexpected situations. •Good judgment skills are preferred since recommendations and decisions are made on a regular basis. •Experience in business office or call center environment is also preferred. •Develop a working knowledge of the CCS system, Company policies and procedures (especially those related to credit and collection), cross-functional operations, billing, and revenue collection processes. •Develop skills necessary to handle basic customer transactions and the majority of related activities pertaining to revenue collection processes. •Develop the skills necessary to explain billing and usage to customers, analyze account history, and resolve customer inquiries and disputes. •Assist and support in-house collection activities including skip tracing, ad-hoc reporting, credit reviews, transferring of balances to active accounts, etc. •Assist in the preparation of various revenue collection activity reports and analyses for use by management, business offices, and Residential and Business Service Centers (RSC/BSC). •Assist RSC/BSC and business office personnel in the resolution of credit and collection inquiries/disputes. •Participate in the administration, processing, and reporting of multiple departmental responsibilities including bankruptcy processing, third party collection agency administration, deposit billing, deposit refunds, transfer of balances, negotiating and entering payment arrangements, completing enrollment in customer programs, fraud and deceased customers, Sundry damage collection, non-residential delinquent account collection, owner allocation renewals, administration of debit/credit card payment processor, etc. •Interact on a daily basis with internal/external customers relating to the revenue collection process. •Performs other duties as assigned •Complies with all policies and standards Remote Work The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Equal Employment Opportunity Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.