Who we are

Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!

The opportunity

POSITION SUMMARY
The Returns and Rebate Support Analyst will perform a critical role in analysis of expired returns and recall cycles. This will include ensuring that the returns and recalls have been issued in accordance with Teva’s policies and procedures. The Returns and Rebate Support Analyst will manage the relationship with large accounts and work through any discrepancies as they arise. The Analyst will report to Manager, Returns and Rebate Support.

ESSENTIAL RESPONSIBILITIES
•    Calculate and validate fees for recalled products.  Ensure payments are in accordance with Teva's and/or customers' policies.
•    Ensure Return Authorization’s and Quality Complaints are processed timely and in accordance with Teva’s policies.
•    Assist to perform maintenance and closing details for expired returns and recall cycles.
•    Process Quality Assurance Services Weekly Compensation Report by processing credits for quality returns and issuing checks.
•    Assist with Teva Returns Mailbox to streamline customer complaints/issues, requesting additional information regarding an overage/damage, populating Return Manual Authorization’s, and sending out FedEx labels. 
•    Communication with management regarding return requests outside of Teva's policies
•    Communication with customers regarding RA instructions as well as return denials
•    Maintain logs for monthly accrual submission.
•    Provides support and documentation to internal and external auditors.
•    Complies with all SOX requirements.
•    Demonstrates professional standards with business contacts to maintain Teva’s reputation within the pharmaceutical community.
•    Follows Teva Safety, Health and Environmental policies and procedures.
•    Other projects/duties as required/assigned.

Your experience and qualifications

REQUIREMENTS

Bachelor’s degree in Business or Finance preferred Minimum of 3 years in the following:     Experience with pharmaceutical returns preferred Experience with Flex/Model N, Enterprise BI, SAP and iSeries preferred  Detailed oriented, organized and deadline sensitive. Microsoft Office skills, advanced Excel skills (VLOOKUP, IF, CONCATENATE, etc.)
  Enjoy a more rewarding choice

We offer a competitive benefits package, including Medical, Dental, Vision, and Prescription coverage starting on the first day. We also offer Disability and Life Insurance, Paid Time Off, 13 paid Holidays, 6% match on the 401(k), Employee Stock Purchase Plan, and Tuition Assistance. 
 

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

 

Important notice to Employment Agencies - Please Read Carefully
Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.