Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

What you will do

Responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers and third-party plan specialists.

Answer incoming telephone inquiries including, but not limited to, requests for general account information, concerns related to contributions and withdrawals, how to make changes to an account, product information and tax questions. Complexity and scope of questions based on level.Assist participants through the navigation of the automated voice response system as well as the Web Site.Submits requests for research and follow-up if needed after the initial call.May be required to make outbound calls if necessary. Expectation determined by level.Review, comprehend and implement all new communication regarding plan updates and changes.Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions.In addition to answering caller inquiries, representatives will provide callers with education regarding retirement readiness.Consistent adherence to work schedule and punctuality required.Overtime may be required.

What you will bring

Associate degree in business or related field preferred.With no degree, an additional one to two years directly related experience is requiredMust be available to work during the hours of 8pm – 10 amFluent in English1 year of customer service experience, preferably in a financial service-related field.FINRA fingerprinting required

Normal Office Working Conditions: this job operates in a professional office environment and routinely uses standard office equipment.
This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.