Store - N. ORL-METAIRIE, LA Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises. **Event Coordination** + Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events. + Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity. + Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities. + Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards. + Communicate events with clients and store team members. + Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. + Adjust plans and events based on client’s feedback and needs. + Create backup or emergency plans to be executed as needed. + Ensure client satisfaction for scheduled events. + Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event. **Customer Experience** + Help customers shop, locate products, and provide them with solutions. + Provide fast and friendly check out experience. + Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments. + Educate customer on Voice of Customer (VOC) survey. + Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) + Participate in the truck un-load, stocking and planogram (POGs) processes. + Complete merchandise recovery and maintenance. + Perform Store in Stock Optimization (SISO) and AD set duties as assigned. + Support shrink and safety programs + Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards. + Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members + Cross trained in Custom Framing selling and production. + Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms **Other duties as assigned** **Preferred Knowledge/Skills/Abilities** **Preferred Type of experience the job requires** + Energetic and enthusiastic and personality. + The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job. + Must have excellent people skills. + Must have experience working with children and children’s events. + Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills. + Must have organizational skills, interpersonal skills, and creative problem-solving skills. + Retail and/or customer service experience required **Physical Requirements** **Work Environment** + Ability to remain standing for long periods of time. + Ability to move throughout the store. + Regular bending, lifting, carrying, reaching, and stretching. + Lifting heavy boxes and accessing high shelves by ladder or similar equipment + If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. + Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings **Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.** At The Michaels Companies Inc, **our purpose is to fuel the joy of creativity** . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (https://www.michaels.com/makerplace) , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, **Michaels is the best place for all things creative.** For more information, please visit  www.michaels.com At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com . **Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.** _Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL)._ EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) Federal FMLA Poster Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)