Req #: 240035 Department: UW MEDICAL CENTER - NORTHWEST - FOOD AND NUTRITION Posting Date: 10/23/2024 Closing Info: Open Until Filled Salary: $5,946 - $8,920 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, **click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20221231\_a11y.pdf)** UW Medical Center - Northwest has an outstanding opportunity for a **RETAIL MANAGER** . **WORK SCHEDULE** + 100% FTE, Days, Onsite **POSITION HIGHLIGHTS** + This position is responsible for operating and overseeing all retail operations at UWMC-NW including off-sit locations (CBHL Café, Trillium Café, Starbucks licensed store(s) and NW espresso stands) + Independently manage multiple locations to support the mission of excellence in offerings and customer service to all patients, staff, and visitors with a wide variety of food and beverage offerings + Provides leadership, makes decisions, sets goals to assure the department meets or exceeds standards; organizes and coordinates all administrative, staffing, and retail operations. The manager leads and mentors supervisors and staff to achieve organizational/departmental mission, goals, and objectives **DEPARTMENT DESCRIPTION** The Patient Nutrition department supports UWMC's mission by delivering extraordinary experiences with compassionate evidence-based care, unforgettable customer service, and fresh and nutritious food for patients, families, and the greater community.Our vision is to create a supportive and empowering work place for all, provide unparalleled experiences for our customers and patients, and improve the quality of life and health of the public. **PRIMARY JOB RESPONSIBILITIES** + Administers the POS system as well as chip readers and proprietary Starbucks POS systems + Responsible for sales reporting and growth in all areas. Oversees the Starbucks reporting to Starbucks, including royalty and marketing payments. Responsible for proposing and executing price point increases in all areas including reprogramming registers, signage updates, staff education and training, in addition to maintaining parity with UWMC-ML + Tracks revenue trends and volumes – comparing like periods to discover FY trending, adjusting when necessary + Actively looks for opportunities to control costs and improve margin and profitability + Consistently implements marketing and promotional campaigns to increase capture rate. Proposes innovative solutions to keep up with current retail trends and exercises project ownership through execution and implementation. + Facilitate strategic initiatives for customer experience, quality and financial stewardship + Collaborates with the Culinary and Retail Managers for both ML and NW, as well as HMC and Valley to discover alignment opportunities across the system + Deploys marketing and merchandising strategies to drive retail growth and improve customer experience + Responsible for hiring, completion of regular performance evaluations, performance improvement, counseling supervisors and staff, developing a team and utilizing the disciplinary process including separation of staff as appropriate + Directly supervises Program Support Supervisor and team of food service workers and baristas. Oversees all retail team members (~25 people total). **REQUIRED POSITION QUALIFICATIONS** + Bachelor's degree and four years of food service experience + Prior Starbucks experience required + At least two years in a lead or supervisory role in a food service operation is preferred. + SERVSAFE certification is required (may be obtained within 6 months of hire). Excellent communication and organizational skills, ability to make independent, quality judgements and decisions required. **ABOUT UW MEDICAL CENTER-NORTHWEST** UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.The UW Medical Center–Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring **Northwest Outpatient Medical Center** and **Specialty Care Meridian Pavilion.** **Teamwork. Community. Opportunity.** Become part of our team. Join our mission to make life healthier for everyone in our community. **UW Medicine – Where your Impact Goes Further** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.